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Working Title: IT Performance Analyst

Job Class: Management Analyst 4

Agency: Minnesota IT Services

+ **Job ID** : 88932

+ **Location** : St. Paul

+ **Telework Eligible** : Yes

+ **Full/Part Time** : Full-Time

+ **Regular/Temporary** : Unlimited

+ **Who May Apply** : Open to all qualified job seekers

+ **Date Posted** : 09/20/2025

+ **Closing Date** : 10/03/2025

+ **Hiring Agency/Seniority Unit** : Minnesota IT Services

+ **Division/Unit** : Department of Human Services (DHS)

+ **Work Shift/Work Hours** : Day Shift

+ **Days of Work** : Monday - Friday

+ **Travel Required** : No

+ **Salary Range:** $33.48 - $49.66 / hourly; $69,906 - $103,690 / annually

+ **Job Class Option** : Performance Measurement

+ **Classified Status** : Classified

+ **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE

+ **FLSA Status** : Nonexempt

+ Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at Minnesota’s largest state agency, the Department of Human Services (DHS). The MNIT DHS team supports complex and varied technical needs, including systems that provide health care coverage, deliver child protection and welfare services, and provide support for Minnesotans with special needs including mental illness, chemical dependencies, and physical or developmental disabilities.

As the IT Performance Analyst with Minnesota IT Services supporting our partners at the Department of Human Services (MNIT DHS), you will play a key role in ensuring that IT resources, processes, and services deliver on their performance expectations. In this role, you will design and track performance metrics, analyze trends, and provide clear, actionable reporting to leaders across the organization. You will help connect the dots between day-to-day IT operations and the broader goals of portfolio management, enterprise architecture, and resource planning.

You will build credibility with IT staff through your ability to understand technical performance measures (uptime, incidents, capacity, change success rates) and translate them into insights that business and executive stakeholders can use. You will also support governance and compliance practices by aligning performance management with frameworks like COBIT and ITIL, and foster continuous improvement across IT services.

This position is an individual contributor role that requires strong performance management expertise combined with enough IT fluency to collaborate effectively with technical subject matter experts while producing business-relevant reporting.

**This position requires an employee to be onsite at 540 Cedar Street, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location.** Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.

Minimum Qualifications

Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) **:

Position requires a minimum of four (4) years of professional experience in performance management, including metrics design, reporting, and continuous improvement practices.

Experience must include:

+ Interpreting and applying technical performance metrics (e.g., uptime, capacity, incidents, change success rate) and connecting them to organizational performance and resource decisions.

+ Baseline IT fluency sufficient to understand and discuss service management, portfolio metrics, cybersecurity risk, and infrastructure basics without translation.

+ Aligning performance management practices with governance frameworks and organizational objectives.

+ Strong customer service and collaboration skills, including the ability to actively listen, demonstrate empathy, and apply problem-solving to address stakeholder needs.

+ Ability to communicate clearly and effectively with both technical IT staff and business partners.

Preferred Qualifications

+ Experience applying IT governance frameworks such as COBIT, ITIL, or ITSM.

+ Knowledge of portfolio management, enterprise architecture, or resource planning as they relate to IT performance.

+ Experience designing and implementing performance dashboards or reporting systems for executive decision-making.

+ Familiarity with IT tools and platforms (e.g., Planview, Jira, Azure DevOps) used for performance tracking and reporting.

+ Demonstrated ability to build credibility with IT subject matter experts and to translate technical performance data into business-relevant reporting.

+ Experience fostering a culture of continuous improvement and accountability across cross-functional teams or enterprise programs.

Additional Requirements

It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:

+ SEMA4 Records Check (applies to current and past state employees only)

+ Criminal History Check

+ Reference Check

+ Social Security and Address Verification

+ Education Verification

+ Other legally required checks

Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.