"Alerted.org

Technology Trainer III

+ Oakland, CA

+ Information Systems

+ SYS IS OPS Edu & Training

+ Full Time - Day

+ Business Professional & IT

+ 52.46 - 87.44/ hour

+ Req #:42548-31581

+ FTE:1

+ Posted:September 18, 2025

Summary

**SUMMARY:** Develops and maintains the training program for multiple Epic applications; provides training/mentorship to junior associates.

**DUTIES & ESSENTIAL JOB FUNCTIONS:** NOTE: The following are the duties performed by employees in this classification. However, employees may perform other related duties at an equivalent level. Not all duties listed are necessarily performed by each individual in the classification.

1. Serves as training representative for IS and organizational wide projects assessing LOE, creating content and disseminating material.

2. Builds, tests and refines training environments; acts as senior troubleshooter.

3. Designs, develops, and maintains instructional materials (i.e., for presentations etc.).

4. Develops new content and develops training materials and answers any participant questions.

5.Develops role-based training content, independently or with team members.

6. Evaluates and incorporates feedback from others into existing training and training administration procedures.

7. Engages in follow-up with trainees outside of the classroom to offer additional support.

8. Maintains policy and procedure documentation.

9. Prepares training lessons, printing materials, and prints materials, and prepares the training environment.

10. Facilitates classroom instruction and assists with exercises.

11. Trains and credentialing additional classroom trainers.

12. Trains staff and end users by teaching technical topics.

13. Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

_Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying._

_A key requirement of this role is to stay current with on-going technology, tools and processes in the industry to ensure support of AHS’s business and clinical needs. As such, this role is expected to align with the AHS IS Department Training Program Guidelines and must meet the training requirements for this role. Training requirements for this role are documented in the AHS IS Training Matrix and will be updated as needed depending on advancements in technology, tools and processes as well as AHS’s evolving business & clinical needs._

Required Education: High School diploma or equivalent.

Preferred Education: Bachelor’s degree in a relevant field from an accredited college or university.

Required Experience: Four years’ experience delivering Epic training or four years’ combined experience in the AHS Trainer I/II positions; experience with clinical applications in either inpatient/outpatient setting or experience with revenue cycle applications or patient access services.

Preferred Experience: Experience presenting, communicating, partnering with department leadership with regard to technology education strategies and support.

Required Licenses/Certifications: Current Epic certification or attainment of Epic certification within six months of employment.

Alameda Health System is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military background.