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Project Manager - Strategic Client Engagement Aspira | Client Services About Aspira

For more than 40 years, Aspira has been the market-leading provider of software and services that help public agencies protect natural and cultural resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors.

We share our client partners’ mission: to steward resources for future generations, create opportunities for genuine enjoyment of the outdoors today, and expand access so more people can experience its benefits.

Aspira is transforming its technology and service model to give agencies more capacity and insight—streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest.

The Ideal Candidate

We are seeking a dedicated Project Manager to oversee projects, operations, and client initiatives for our high profile clients. This role is critical in managing ongoing deliverables, ensuring compliance with SLAs, coordinating cross-functional releases, and supporting client success. The Project Manager will be responsible for driving structured project execution, managing documentation and reporting, and maintaining clear communication between Aspira teams and the client.

Key Responsibilities

Project Management

+ Lead and manage client-specific projects, including new implementations and special projects.

+ Develop and maintain detailed project plans, ensuring they are accurate, current, and communicated effectively.

+ Provide regular updates and visibility to both internal teams and the client regarding hours, deliverables, and risks.

+ Prepare and deliver client-facing documents including incident reports, quarterly reports, and other contract deliverables.

+ Track key projects, SLAs, and deliverables that inform the overall health of the client relationship, working hand-in-hand with the Relationship Manager. Provide clear updates, insights, and documentation so that account leadership has an accurate view of client health at all times.

Development

+ Manage DCR (Development Change Requests) by coordinating scheduling, assessments, client acknowledgments, and approvals, while maintaining documentation within Jira and supporting files.

+ Manage and reconcile development hours, tracking usage against allocated hours and reporting remaining balances to the client.

+ Maintain awareness of active releases and coordinate readiness for client communication, training, or documentation needs.

+ Support rollback and incident response procedures by ensuring the client and internal teams are aligned and prepared should any issues arise.

Documentation and Reporting

+ Manage quarterly release cycles, including planning and coordination with development and QA teams.

+ Support release planning for the upcoming year, including code freeze schedules, UAT previews, and testing timelines.

+ Oversee mobile app quarterly reporting and ensure deliverables are reviewed and communicated to the client.

+ Oversee Jira ticket workflows, including quarterly items, incident reporting, documentation updates, and disaster recovery testing.

+ Track and maintain SLA compliance, including annual updates to the SLA plan in collaboration with internal stakeholders.

+ Ensure annual documentation is reviewed, updated, and distributed in line with client and organizational expectations.

Relationship Management

+ Serve as a key point of coordination for high profile clients, ensuring timely updates, responses, and resolution of requests.

+ Support relationship management efforts by fostering positive, collaborative interactions with the client and internal stakeholders.

+ Partner with internal leads to ensure ticket updates are accurate, prioritized, and addressed in a timely manner.

Qualifications

+ 3–5 years of project management or client delivery experience, ideally with enterprise or government clients.

+ Strong skills in project planning, release management, and documentation control.

+ Experience managing SLAs, reporting, and operational compliance.

+ Ability to coordinate cross-functional teams and balance multiple priorities.

+ Strong communication, organizational, and problem-solving abilities.

+ Proficiency with Jira, Confluence, and project tracking/reporting tools.

+ PMP or other project management certification preferred.