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Vitra Health is hiring, and we believe that our team is the key to our success. That is why we are looking for an IT Administrator to join our team. This position will be 100% on site based out of Braintree, MA. If you're a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today!

VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts. That's why, at VITRA, we provide comprehensive assistance to caregivers with financial support, a customized care plan, community resources, and caring teams of nurses and case managers.

The IT Administrator will be responsible for the delivery of customer support services for Vitra's Information Technology (IT) including equipment deployment and maintenance, ticket tracking, troubleshooting, user assistance, training and Help Desk support.

Perks and Benefits:

+ Health Insurance with a 75% employer contribution!

+ Dental and Vision Benefits

+ Supplemental Benefits including Life, Accident, Critical Illness and Disability Insurance.

+ 401K with a company match

+ Generous Paid-Time-Off

+ Competitive pay rate

+ Supportive team structure and company culture with a focus on work/life balance

+ Wellness Benefits

+ Tuition Reimbursement

Responsibilities:

+ Will serve as Vitra's HIPAA IT Security Officer, and perform all duties associated with the role.

+ Key role in the creation of annual IT budget; and consistent monitoring of budget to ensure strategic adherence.

+ Oversee the day-to-day operations and health of Vitra's Salesforce instance, including managing users, data, security, and analytics.

+ Lead the development and implementation of Salesforce strategies to support business goals.

+ Perform hands-on tasks leveraging Salesforce's built-in capabilities and third-party apps.

+ Oversee the development and implementation of Salesforce changes that address current and future business needs.

+ Stay abreast of technological advances in Salesforce and provide recommendations.

+ Ability to organize and manage projects, coordinate the resources, and define scope.

+ Able to leverage relationships with leaders throughout the organization to establish stakeholder investment and feedback.

+ Communicate cross-functionally on a regular basis to ensure quality and adherence to stakeholder requirements, specifications, and timelines.

+ Policy and strategy implementation, documentation of process for users, on the ground IT infrastructure management and control.

+ Work closely with the Compliance department to ensure that all internal policies, procedures and processes are adhered to and documented and create/adapt as necessary and required

+ Determine and provide governance oversight, project and portfolio management, and service delivery management.

+ Must be highly responsive and anticipate possible solutions to problems / challenges.

+ Assist in completion of client security questionnaires.

+ Manage the technical team to ensure best practices are documented and maintained.

+ Continually define ways to increase the company's satisfaction with IT.

+ Oversee the administration and customization of SharePoint sites, Jira, and applications to meet business requirements.

+ Collaborate in the planning, design, development, testing and deployment of new functionality or 3rd party integrations.

+ Monitor, maintain, troubleshoot computer systems, user devices, and network problems.

+ Manage and coordinate with the external help desk team members in their daily duties.

+ Problems faced are difficult to moderately complex.

+ Influences others outside of their own job area regarding policies, practices, and procedures.

+ Inspires Vitra Health's culture of customer service and commitment to quality care.

+ Serves as a brand ambassador for Vitra Health, reflecting our vision, mission, and values.

+ Shows genuine interest and compassion for the communities we serve.

+ Embrace and champion a culture of diversity, equity, and inclusion.

+ Other duties as required.

Experience and Education Requirements:

+ Bachelor's degree required

+ At least 3-4 years of experience in systems administration, network management, and IT support is preferred

+ Progressive Healthcare experience preferred

+ Strong analytical and troubleshooting skills to resolve technical issues efficiently

+ Excellent verbal and written communication skills to interact with team members and other departments effectively

+ Ability to multitask, learn new skills and adapt to change

+ Demonstrated ability to work independently, and willingness to work in the field if needed

+ Ability to withstand varying job pressures, organize/prioritize related job tasks, and excellent attention to detail

Physical and Environmental Demands:

+ Works in a clean, well-lit environment with fluctuating temperatures in close proximity to others.

+ Requires substantial periods of repetitive work utilizing a computer, monitor, keyboard, and mouse.

+ Requires lifting and carrying equipment and supplies weighing up to 35 pounds; requires pushing and pulling equipment and supplies weighing up to 35 pounds; requires walking and standing; requires frequent sitting more than 75% of the workday; requires the ability to negotiate stairs; requires visual acuity and manual dexterity to operate equipment.

Vitra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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