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Introduction

The IBM TechXchange Community is a global hub where developers, IT professionals, business leaders, and IBM clients come together to share expertise, collaborate, and learn from one another. Our team manages digital community engagement programs, fosters peer-to-peer connections, and creates opportunities for members to discover valuable resources, events, and technical content.

As part of this mission, the Community Engagement Intern will support initiatives that strengthen participation, enhance user experience, and grow the value of our community ecosystem.

Your role and responsibilities

Role Overview

We are seeking a motivated and creative intern to join our Community team for the summer. This role will provide hands-on experience in online community management, digital engagement, and program support within a global technology company. You will collaborate closely with community managers, program leads, and marketing teams to help deliver a vibrant, engaging online experience for IBM TechXchange members.

Key Responsibilities

• Assist with day-to-day operations of the IBM TechXchange Community platform (content publishing, discussion moderation, and event promotion).

• Support digital engagement campaigns that encourage participation and interaction among members.

• Help create, edit, and publish community content (blogs, discussion prompts, polls, event recaps).

• Track and analyze community engagement metrics; provide insights and recommendations.

• Research and highlight best practices for online community building and digital engagement.

• Provide logistical support for online events, webinars, and community programs.

• Collaborate with cross-functional IBM teams (marketing, product, technical SMEs) to ensure alignment in community messaging and strategy.

Required technical and professional expertise

• Strong written and verbal communication skills.

• Passion for technology, digital communities, and online engagement.

• Detail-oriented, with strong organizational and time-management skills.

• Ability to work independently and in a team, with a proactive, can-do attitude.

• Customer service or customer facing experience

• Proficiency with collaboration tools (e.g., Slack, MS Teams, or equivalent).

Preferred technical and professional experience

• Experience with online community platforms (e.g., Khoros, Discourse, Salesforce, or similar).

• Familiarity with social media management or digital marketing.

• Basic knowledge of data analysis and reporting (Excel, Google Analytics, or similar).

• Creative skills (graphic design, video editing, or content creation).

• Background in communications, marketing, business, or a technical field.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.