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Job Summary

Are you ready to take your career to the next level? At Novant Health, we believe remarkable care starts with remarkable people. We are seeking a Patient Services Coordinator IV to join our team—bringing both expertise and passion to ensure every patient receives exceptional support.

What You’ll Do:

+ Serve as a insurance authorizations specialist.

+ Act as a Dimensions (Epic) super-user, supporting practice workflows and managing miscellaneous work queues.

+ Apply your knowledge of CPT and ICD-10 coding to streamline authorizations and maintain accuracy.

+ Obtain insurance authorizations via phone, electronic portals, and other required channels.

+ Prepare and fax essential medical records with efficiency and accuracy.

+ Coordinate peer-to-peer reviews and complete insurance appeals in a timely manner.

+ Deliver consistent, high-quality support that empowers both providers and patients.

Why Novant Health?

At Novant Health, you’ll be part of a remarkable team where quality care meets quality service—in every dimension, every time. We provide the tools, support, and growth opportunities you need to thrive in your career while making a meaningful difference in the lives of patients. O ne of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

+ Our team members are part of an environment that fosters team work, team member engagement and community involvement.

+ The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

+ All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

+ Education: High School or GED, required.

+ Experience: Three years of experience in a medical office setting, required. Other related experience may be considered in lieu of medical office experience.

+ Additional Skills (required): Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments. Requires understanding of CPT and ICD9-CM coding processes. Requires excellent verbal communication skills. Must be able to work with changing priorities. Requires excellent organizational, problem solving and critical thinking skills. Must be able to interact with individuals of all cultures and levels of authority. Requires the ability to maintain confidentiality. Must be able to function as part of a team. Must possess initiative. Basic medical terminology required, knowledge can be obtained through formal classes or work experience. High level of working knowledge of EPIC systems. Detailed knowledge of multiple payors billing requirements. Familiarity of coding requirements for practice specialty.

+ Additional Skills (preferred): Proficient in the use of all computer software utilized in the practice.

Job Opening ID

93627