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Job Overview

**Cybersecurity Services Manager** - **Network Security and Medical Devices** is accountable for owning and managing multiple services including providing technical and people leadership to build strategy, design, build, deploy and support the cybersecurity services. This individual is responsible for working directly with internal and external stakeholders to understand the business requirements and implement solutions to meet those needs. The successful candidate will be an excellent communicator, with in-depth knowledge of multiple security domains, technologies, standards, and processes. This role reports into the leader and will assist in the development of their specialties strategic roadmap to continue expanding and enhancing the cybersecurity services to improve the security posture of Fairview and our partners. Successful candidate would be highly motivated in excelling customer service and obsessed with services quality, innovative delivery and adoption of industry benchmarks. The candidate shall be an experienced security professional with a demonstrated record of developing influential programs aimed at protecting data and systems, strong oral and written skills, and driving security as a service.

As the Cybersecurity Service Manager for Network Security and Medical Devices, you will lead the delivery and continuous improvement of enterprise network security services, with a strong emphasis on firewall management, perimeter defense, cloud security and secure remote connectivity. This role is responsible for overseeing the design, implementation, and operational support of network security controls, ensuring alignment with organizational risk posture and compliance requirements. The ideal candidate will bring deep expertise in Palo Alto Networks technologies, including NGFWs, Panorama, Prisma and Global Protect, as well as a strong understanding of network architecture, segmentation, and threat prevention. The Service Manager will collaborate with cross-functional teams, including infrastructure, cloud, and application teams, to ensure secure and resilient network operations

Responsibilities

+ Provide strategic leadership in conceiving, designing and operationalizing services from Cybersecurity and Risk Management group, offered to Fairview’s internal and other partners

+ Deliver multiple services in alignment with organizational goals, against targeted metrics with desired impact of measurable improving service satisfaction and sustainable costs.

+ Effectively manage a diverse team of direct reports, strategic partners, consultants, and project resources, fostering a high-performance team that delivers scalable, secure solutions and services.

+ Design, implement, and manage frictionless cybersecurity controls to protect sensitive data across cloud platforms (e.g., AWS, Azure, Google Cloud) and on-premises environments.

+ Collaborate with cross-functional teams, including infrastructure, applications, compliance, data, operations, privacy, and data governance stakeholders, to integrate security throughout the digital IT environment.

+ Manage departmental budgets effectively delivering multiple services to internal and external partners cost effectively, managing cost per unit models for each service.

+ Monitor security service performance, develop and sustain KPIs, and provide regular reporting on risks, incidents, and service maturity to leadership.

+ Support cyber incident response efforts involving triage, investigate, deployment of countermeasures and remediation of reported issues, working closely with CSOC, IR and other teams to remediate issues.

+ Stay current with emerging cyber threats, technologies, and health care related regulatory changes to ensure the organization’s security strategies remains effective and forward-looking.

+ Contribute to the overall cybersecurity roadmap by integrating cybersecurity into broader enterprise risk management and digital transformation initiatives.

Additional Job Respoonsibilities:

+ Own and manage the lifecycle of network security services, including firewalls, VPNs, and intrusion prevention systems.

+ Lead the configuration, deployment, and tuning of Palo Alto firewalls and security policies across hybrid environments.

+ Develop and maintain service-level documentation, including runbooks, SOPs, and architecture diagrams.

+ Monitor and respond to network-based threats, working closely with the SOC and incident response teams.

+ Drive continuous improvement through automation, policy optimization, and threat intelligence integration.

+ Ensure compliance with internal security standards and external regulatory requirements (e.g., PCI-DSS, HIPAA).

Required Qualifications

+ B.S./B.A. Information/Cyber Security, Computer Science, Engineering, Governance Risk and Compliance, Information Technology or related field or equivalent combination of experience and education

+ 10 years Experience in cybersecurity, risk management with a strong focus on services delivery.

+ Demonstrated ability to design and implement security architectures, aligned with frameworks such as Zero Trust, NIST CSF, or CIS Benchmarks.

+ Strong understanding of security product development, security services management, operational delivery.

+ Strong knowledge of compliance and regulatory requirements impacting security, such as HIPAA, HITRUST, SOX, and PCI-DSS.

+ Ability to develop metrics and reports on the effectiveness of cyber security maturity controls and make data-driven decisions for improvement.

+ Proven leader with strong communication and influencing skills

+ Demonstrated ability to successfully manage and execute large-scale projects to achieve objectives.

+ Demonstrated ability to build effective working relationships across teams to ensure commitment and cooperation

+ Strong team and individual coaching and mentoring skills

Additional Required Qualifications:

+ Proven experience managing enterprise-grade firewall platforms, especially Palo Alto Networks (NGFW, Panorama, Threat Prevention, GlobalProtect).

+ Strong understanding of network protocols, routing/switching, VPN technologies, and network segmentation.

+ Experience with cloud networking and security controls (AWS, Azure, GCP).

+ Familiarity with intrusion detection/prevention systems (IDS/IPS) and zero trust architectures.

+ Hands-on experience with:

+ Palo Alto Networks

+ Network Detection and Response

+ SIEM platforms (Cribl, Exabeam)

+ Network monitoring tools

Preferred Qualifications

+ M.A./M.S. Cyber/Information Security, Computer Science, Engineering, Governance Risk and Compliance, AI & Data Analytics

+ 12 years Experience in IT and/or Information Security

+ 5 years Experience in managing people and delivering large information security programs

+ Experience in Managed Security Service Provider environment

+ Experience working within the healthcare provider industry or other highly regulated and/or compliance-oriented environment

+ Industry certifications such as Security+, Network+, CISSP, PCNSE, CCNP

Benefit Overview

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: https://www.fairview.org/careers/benefits/noncontract

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual rate of pay offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO Statement

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status