• Quality Review Specialist

    Aspen Dental (East Syracuse, NY)


    The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet Pet Health Care. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.​

     

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    As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as Quality Review Specialist.

    POSITION-SPECIFIC JOB RESPONSIBILITIES

    + Review of employees work to identify user/system errors, system enhancements needed, trending, gaps in process, or the need for updating SOP’s for training needs.

    + Document quality feedback in a constructive and positive manner for management

    + Monthly reporting of employee audit results and trending to their management team

    + Support feedback loop for potential training, SOP maintenance, and/or system enhancements

    + Continually help to enhance review standards for Quality Program

    + Provide feedback to support improvement of Estimate Vs Accuracy percentages

    + Provide feedback to the Field users to reduce Balance inquiry tickets

    + Other tasks as assigned

    ESSENTIAL RESPONSIBILITIES

    + Specializes in performing tasks and assignments related to the functional area’s delivery of service, quality and or productivity.

    + Can be a point of contact for internal and external customer inquiries.

    + Plans, organizes, and executes tasks and activities with urgency and in accordance with managers’ delegated assignments.

    + Responds to and resolves issues related to position and seeks managers’ guidance for non-routine inquiries.

    + Informs manager of trends and escalating concerns related to tasks and assignments.

    + Meet position related productivity and quality standards.

    + Uses software and company systems to source, obtain, process, audit and analyze standard data reporting and presenting

    REQUIREMENTS/QUALIFICATIONS

    + Education Level: Associates Degree or Healthcare Certification Preferred

    + Job related/Industry experience: 3 years or more

    + Leadership experience preferred

    + Excellent verbal and written communication skills

    + Excellent organizational and time management skills

    + Excellent problem solving/analysis collaboration

    + Self-motivated individual with good judgment and discretion

     

    Annual Salary Range: $19-23/hr, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match​

     

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    If you are an applicant residing in California, please view our privacy policy here: https://careers.aspendental.com/us/en/tag-privacy-policy-for-california-employees ​