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Job Description:

This position is responsible for overseeing workflows in the Medication Access Services department and supervision of medication access associates and support personnel. Works closely with other supervisors to ensure the goals and policies of the department are in congruence with Essentia Health. Will work with clinic departments and other departments within ambulatory pharmacy to create and maintain best practices, performance standards, and quality improvement and safety initiatives. The Supervisor will work closely, and operate in tandem, with pharmacists in the department and other pharmacy leaders to ensure coordinated support of pharmacy programs and services. Will report to the Pharmacy Operations Senior Manager – Medication Access Services to work together to optimize department performance goals.

Education Qualifications:

Key Responsibilities:

+ Supervise non-licensed employees in a remote, virtual setting by creating an environment where people feel engaged and inspired, monitoring productivity to assure appropriate and efficient use of resources, actively recruiting workforce, setting expectations, providing feedback and coaching on an ongoing basis, and orienting and training new staff

+ Manage the ongoing, day-to-day activities of the department operations; this includes but is not limited to coordinating the daily schedule, monitoring workload to facilitate an even work distribution, and maximizing operational efficiencies

+ Work with Pharmacy Leadership to continuously improve work processes to serve patients and meet department goals

+ Function as a staff Medication Access Associate team member

+ Other duties as assigned

Required Qualifications:

+ 2-year experience as a Medication Access Associate or 1-year experience in a leadership role in a health system

+ Excellent verbal and written communication skills

+ Attention to detail and ability to manage multiple tasks simultaneously

+ Strong communication and time-management skills, positive attitude, and ability to mentor and coach for continuous improvement

Preferred Qualifications:

+ 2 years’ experience as a pharmacy technician, medical assistant, claims representative in a managed care role or in a coding role

+ Licensed/Certified in field of experience (CPhT, CMA, etc.)

+ Associate degree or higher preferred

+ Leadership Experience

Employee Benefits at Essentia Health: At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs. We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs. To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health. Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.

**Job Location:** Essentia Health Superior Belknap Pharmacy

**Shift Rotation:** Day Rotation (United States of America)

**Shift Start/End:** /

Hours Per Pay Period:

**Compensation Range:** $60195 - $90293 / year

Union:

**FTE:** 1

Weekends:

Call Obligations:

Sign On Bonus:

It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.