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Overview

Join the Mission at Fort Huachuca!

**SOSi** is on the hunt for a **Unified Capabilities SME** ready to elevate secure communications for our government customer. If you're a VoIP/VTC virtuoso who thrives on multi-vendor tech, service management, and solving complex challenges—this is your moment. From provisioning to troubleshooting, your expertise will power the future of unified communications.

Essential Job Duties

+ Conducts testing of network design and UC/VoIP/VTC architecture.

+ Support for NIPR and SIPR VTC's and Unclassified/Classified meetings.

+ Support for NIPR and SIPR VoIP endpoints and soft clients.

+ Responsible for all aspects of Operating and Maintaining (O&M) the secure configuration/upgrade VoIP/VTC systems including end user devices, hardware and software, and paperwork to include, but not limited to, IAVA DRA’s/POA&M’s, ATO, RMF

+ Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, firewalls, switches, session controllers, gateways, etc.

+ Evaluates and reports on new communications technologies to enhance capabilities.

+ Exhibits exceptional ingenuity, creativity, and resourcefulness.

+ Acts independently on technical matters pertaining to assigned field and related disciplines.

+ Must be entirely self-supervisory.

+ Recommends technologies to accomplish long-term objectives.

+ Develops concepts, products, or technologies that extend knowledge in fields of expertise.

+ Provides technical leadership and mentors team members and SOSi colleagues.

+ Interacts closely with customer representatives on highly advanced technical issues.

+ Independently composes and delivers reports and presentations of the highest professional quality.

+ Provision, secure, operate, maintain, troubleshoot, and provide service management of multi-vendor VoIP technologies including Oracle Session Border Controllers (SBC), Cisco Unified Border Elements (CUBE), Cisco Unified Communications Manager (CUCM), Avaya AS5300, Avaya CM/Aura SBCEs and Ribbon Application Server/PSX/Analytics/RAMP/SBCs. Video Teleconferencing technologies such as Cisco Expressway, Cisco Meeting Server and Cisco/Poly codecs.

+ Guide subordinate units with troubleshooting and resolving UC issues.

+ Guide subordinate issues with prepping for security inspections on UC equipment.

+ Track and report subordinate units progress in upgrading sites to modern UC Technologies and provide guidance when the subordinate units experience obstacles.

+ Provide courses of actions and recommendations when UC issues arise that require leadership decisions.

Minimum Requirements

+ Active in scope SECRET clearance or the ability to obtain Interim SECRET eligibility.

+ HS +15 or AA/AS +13 or BA/BS +11 years of technical experience in UC/VoIP to include 5+ years senior VoIP/UC experience.

+ IAT II certification (CCNA, CND, CySA+, GICSP, GSEC, Security+ CE, or SSCP) required.

+ CCNA Enterprise, CCNP Collaboration, or approved Ribbon/Avaya certification w/in 180 days of hire.

+ Willing to work overtime, holidays, and weekends as necessary.

+ Participate in rotational on-call duties to provide after-hours support.

+ Willing to travel to Contingency of Operations Plan (COOP) or CONUS sites as directed.

Preferred Qualifications

+ Working or expert knowledge of Zervina, T-Metrics, Callegra or NetPlus TMS products.

+ Expert in Ribbon Communications or Genband/Sonus Networks product management. Expert in Ribbon Communications or Genband/Sonus Networks product management. Experience in Cisco/Avaya/Nortel product management would be considered if candidate has extensive knowledge.

+ Advanced knowledge of network technologies such as routing and switching. Able to review firewall, router and switch configurations to identify configuration issues.

+ Experience with AESMP (ServiceNow).

Work Environment

+ Working conditions are normal for an office environment. Working from home may be possible but must have the ability to reach an ARMY P/C/S within one hour.

+ Fast paced, deadline-oriented environment.

+ May require periods of non-traditional working hours including consecutive nights or weekends (if applicable).

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.