• Bilingual Customer Service Representative…

    Adecco US, Inc. (Carolina, PR)


    Now Hiring: Bilingual Customer Service Representative – Logistics Industry

    **Location:** Office

    **Type:** Full-time

    **Industry:** Logistics & Supply Chain

    **Languages Required:** English & Spanish (Full Bilingue Advance English)

     

    Join a team where communication moves the world.

     

    We’re looking for a sharp, reliable, and resourceful **Bilingual Customer Service Representative** who’s passionate about delivering top-tier support in a fast-paced logistics environment. This is more than a customer service role — it’s a key position at the intersection of operations, problem-solving, and client experience.

    What You’ll Do:

    + Be the first point of contact for customers via phone, email, and internal platforms — in both English and Spanish.

    + Manage shipment orders from start to finish using transportation and warehouse management systems (TMS/WMS).

    + Liaise with internal teams (warehouse, dispatch, operations) to ensure smooth, on-time deliveries.

    + Troubleshoot and resolve shipment delays, documentation issues, and urgent service requests.

    + Keep clients informed with timely, accurate updates on their shipments and service status.

    + Maintain detailed records of customer interactions and follow-ups.

    + Consistently meet or exceed service KPIs including responsiveness, accuracy, and customer satisfaction.

    + Contribute ideas to help improve service workflows and customer experience.

    What You Bring:

    + High school diploma required; college coursework in business, logistics, or related fields is a plus.

    + Full bilingual fluency in **English and Spanish** — written and spoken.

    + At least **1 year of customer service experience** , ideally in logistics, transportation, or supply chain.

    + Strong communication, organization, and multitasking skills.

    + Confidence using technology and navigating logistics platforms (TMS, WMS, CRM tools).

    + A proactive attitude and a calm, solutions-focused approach under pressure.

     

    Why Join Us?

     

    You’ll be part of a collaborative, high-performing team that values clear communication and customer satisfaction above all. We offer growth opportunities, continuous learning, and the chance to play a vital role in keeping goods moving across borders and industries.

     

    Ready to move your career forward?

     

    **Pay Details:** $14.00 to $15.00 per hour

     

    Benefit offerings available for our associates include short-term disability and additional voluntary benefits including medical, dental, vision, life insurance, commuter benefits and a 401K plan.

     

    Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave and Vacation Leave or any other paid leave required by Federal, State, or local law where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance