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Claims Manager

127424

Let’s grow together!

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. Established in 1982 we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.

As part of the Zurich Cover-More Group, we now have access to an extensive global network and resources, further strengthening our ability to deliver reliable, innovative, and tailored insurance and assistance for our customers.

**Lead with confidence at Travel Guard—where protection meets purpose!** We're looking for a passionate Claims Manager in Houston, TX to lead a team and deliver exceptional service that travellers trust. At Travel Guard, every claim tells a story, and you'll be at the heart of helping customers navigate the unexpected with care and clarity. If you're a natural leader who thrives in a fast-paced, collaborative environment and loves turning challenges into opportunities, this is your chance to make a meaningful impact—while keeping our promise to protect what matters most.

What’s the job?

• You’ll lead and motivate a high-performance team of 12-15, by attracting, onboarding, and retaining top talent.

• You’ll manage the performance of the team by setting expectations, monitoring results, giving feedback, and supporting development.

• You’ll communicate through regular team meetings, one-on-ones, and timely updates via emails, IM, and direct interactions.

• You’ll managed schedule adherence and time off approvals.

• You’ll ensure compliance with all legal, regulatory, and internal control requirements.

• You’ll achieve best practices by reviewing claims files, identifying trends, and recommending improvements.

What are we looking for?

• You’ll have a High School Diploma or equivalent.

• You’ll possess 2+ years of customer service leadership experience.

• You’ll be proficient in verbal and written communication skills.

• You’ll have experience in Microsoft Office programs (Word, Excel, Outlook, and Teams).

• You’ll be goal oriented while working in a collaborative team environment.

Why choose us?

We value optimism, caring, togetherness, reliability, and determination.

We have more than 2600 employees worldwide: we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

**Career growth** . This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

**Take the time you need, for you and your community** . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits (everyone starts with 19 days) along with volunteering leave and a comprehensive paid parental leave scheme.

**Investing in your health and your future.** We offer a competitive high deductible health plan, EAP programs and access to health and well-being activities along with 401(k) program with employer matching to help you plan for your future.

**Diversity and inclusion** . We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

**Apply today and let’s go great places together** !

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