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Job Description

Insight Global is looking for a Software Operations Business Analyst to join one of our largest tech clients in the Bay Area. This person will be responsible for the following:

• Software and services entitlement modifications, including ownership transfers, contract/term adjustments, end-user contact changes, cancellations, and serial number updates across all applicable systems.

• Data integrity for software and support services within applicable systems

• Generate and maintain operational reports, charts, and metrics for assigned areas.

• Conduct user acceptance testing (UAT) for new product and program launches.

• Find opportunities for process and system improvements and collaborate with multi-functional teams for implementation.

• EDI purchase order submissions and sales order bookings, addressing any issues with partners to determine root causes and resolutions.

• Software NFR(Not For Resale) and non-standard evaluation entitlement process

• Order fulfillment for software and support services, including running SAP backlog reports, closing orders in SAP, generating entitlements in EMS, and ensuring timely delivery to customers.

This role can pay between $60-$70/hour depending on years of experience and skillset.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-Bachelor's degree or specialized training in Business Operations for software and appliance service businesses (or equivalent experience).

-2+ years of experience as a Business Analyst

-Experience conducting UAT testing

-Proficient in Microsoft Office & Excel, and PowerPoint

-PowerBI and Tableau experience -Finance or Business IT background

-SAP and SalesForce