• Manager, Member Engagement, ESF Center, US

    The Conference Board (New York, NY)


    Manager, Member Engagement, ESF Center, US

     

    Back to search

     

    Department: US Economy Strategy & Finance (ESF) Center

     

    Posted: 9/22/2025

     

    Location Name: New York, NY

     

    Wage Max: 67,000.00

     

    Wage Min: 64,350.00

     

    Position Type: Full Time

     

    About The Conference Board

     

    Founded in 1916 (https://cdn.acquiretm.com/assets/conference-board/TCB\_HistoryTimeLine.pdf) , The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges.

     

    We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

     

    Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

    What it’s like to work here:

    While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter.

     

    We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.

     

    The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation, please email Sarah Baylis at [email protected] or call at 212 339 0347. Please indicate your full name, contact information and the specific accommodation needed.

    Position Summary:

    The Manager, Member Engagement, ESF Center (ME M ) is a vital partner to the Senior Member Engagement Director ( S MED). The S MED and ME M work together to deepen relationships with C-suite members and drive the Center's financial goals. This role is critical for ensuring that every interaction is seamless, professional, and reflects our commitment to excellence. Responsibilities include high-level interaction s with senior executives , leading and organizing member-only events and programming , and tracking member engagement. This position is an in-office role , based at our headquarters in New York City.

    Responsibilities:

    + Member Relationship Management: Schedule, prepare for, and present in key engagement meetings with executives. M anage incoming member requests related to research, data, programming, and event access. Candidate will also work with cross-functional teams to ensure a smooth transition for new members .

    + Member-Exclusive Programming: Oversee a signature member-only program, taking responsibility for content development, coordinating with speakers, managing event logistics , tracking metrics , and promoting the program to increase member engagement. Assist the S MED with other programming needs.

    + Outreach and Communications: Execute targeted outreach campaigns to members, highlighting new opportunities and resources. Candidate will also collaborate on creating presentations and marketing collateral.

    + Metrics and Strategy: Develop and track member-specific metrics to enhance awareness and utilization of all offerings.

    + Database Management: Maintain and manage a comprehensive database (CRM) of member activity and contact information to ensure data accuracy.

    + Renewal and Retention: Provide critical support for member renewal efforts by analyzing utilization data, creating engagement materials, and assisting with financial forecasting and "save" strategies.

    + Thought Leadership and Collaboration: Identify and secure thought leadership opportunities for members, such as participation in roundtables, webcasts, and podcasts.

    + Other duties as assigned.

    Qualifications

    + Bachelor's degree required

    + T hree years' relevant experience

    + Excellent written and verbal communication skills

    + Customer-centric, collaborative, and able to connect with business professionals at all levels

    + Strong organizational and time management skills

    + High attention to detail and accuracy

    + Ability to work independently and cross-functionally

    + Ability to utilize :

    + CRM systems (e.g., Sugar CRM)

    + Email marketing platforms (e.g., Outreach, HubSpot)

    + Microsoft Office Suite (Excel, Word, PowerPoint)

    + Scheduling platforms (e.g., Google Calendar, Outlook)

    + Internal tracking tools (e.g., Smartsheets )

    + Experience handling professional correspondence and customer service in a membership-based, or corporate environment preferred

    + Project/program management experience preferred

     

    What We Offer

     

    The Conference Board is proud to embrace best practices in employee wellbeing. We offer a competitive total compensation package. As part of our benefits package, we offer flexibility with hybrid working capabilities, employer-sponsored learning and development, advancement opportunities, on-site health initiatives, a communal and collaborative working environment, and a strong sense of comradery with sports teams, clubs, and employee events.

     

    The Conference Board does not discriminate. We are an equal opportunity employer/M/F/Vet/Disabled.