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Help at Home is hiring a Caregiver Service Specialist!

_Help at Home is the nation’s leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities. We pride ourselves on establishing the home as the center of health and care coordination, serving our clients as if they are family, and creating Meaningful Moments that make a difference._

The Bilingual Caregiver Service Specialist (Russian-English or Turkish-English) will be focused on ensuring our caregivers have everything they need to provide amazing service to our clients. They will be instrumental in helping Help at Home retain caregivers through engagement, support and issue resolution. The Specialist will also ensure compliance with state requirements as well as ongoing caregiver roster management. Fluency in Russian or Turkish, along with English, is required to best serve our diverse caregiver community.

Hours: Monday to Friday 8:00 a.m. - 5:00 p.m.

_Responsibilities_

+ Caregiver roster management – maintain preferences and desired hours and ensures information is accurate and update to date in all systems

+ Monitors the performance of assigned caregivers who provide and support patients with personal care to ensure quality service.

+ Ensures ongoing Caregiver compliance according to state requirements that may include in-service trainings, additional background checks, etc.

+ Proactively reaches out to new caregivers to welcome and support them.

+ Communicates with caregivers through regular touchpoints and provides recognition and engagement opportunities.

+ Reviews caregiver satisfaction surveys and takes actions where needed.

+ Appropriately handles caregiver questions and issues

+ Performs other related duties as assigned.

_Required Skills/Abilities_** **_:_

+ Fluency in English and Russian or Turkish (verbal and written)

+ Excellent organizational skills: ability to multitask and manage multiple responsibilities.

+ Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.

+ Strong problem-solving skills; ability to deal with conflict in a professional manner.

+ Ability to multitask and manage multiple responsibilities.

+ Basic computer literacy and typing skills.

+ Demonstrate compassion, responsibility, and cheerful attitude. Ability to deal with conflict in a professional manner.

_Education and Experience:_

+ At least 18 years of age.

+ High school graduate or GED required.

+ One (1) to two (2) years of customer service or related experience.

+ Other Requirements pursuant to state or local rules as applicable

_Benefits_

_Our team is the foundation of our work. We offer:_

+ Competitive weekly pay

+ Quarterly performance-based bonuses*

+ Direct deposit

+ Healthcare, dental, and vision insurance

+ Paid time off

+ 401k

+ Ongoing, in-depth training opportunities

+ Meaningful work with clients who need your help.

+ Career growth and experience with an industry leader with 40+ years of history in a high-demand field

**_Compensation_** **:** $18-$20 hourly based on experience

_Caregiver Service Specialists must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview._