• Paper Claims Administrator

    Quad (Sussex, WI)


    As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

     

    The Paper Claims Administrator supports the end-to-end lifecycle of paper-related production claims, transit damage claims, supplier communications, and operational documentation. This role bridges the gap between pressroom and paper warehouse operations, billing, accounts payable, and supplier relations, ensuring accurate and timely claim processing and continuous improvement in paper quality and performance.

    Key Responsibilities

    + Credit and Claims Management

    + File claims related to quality issues across multiple plants.

    + Document and analyze production claims related to paper defects, waste, and downtime.

    + Coordinate with pressroom supervisors and billing analysts to validate claim details.

    + Monitor and support transit damage claims submissions across multiple plants.

    + Prepare supporting documentation for supplier reimbursement and internal reporting.

    + Supplier Communication

    + Liaise with mill representatives and brokers to resolve quality issues and negotiate restitution.

    + Maintain clear records of correspondence and claim outcomes

    + Operational Documentation

    + Co-author and maintain templates for production claims and quality tracking.

    + Contribute to technical specification reviews and public-facing documentation (e.g., Quad.com releases).

    + Cross-Functional Collaboration

    + Participate in meetings and initiatives related to supplier performance, paper specifications, quality assurance, and process improvement.

    + Support onboarding and training efforts for new team members and trainees.

    + Data & Reporting

    + Assist in compiling waste and downtime metrics for internal analysis.

    + Support the development of dashboards and reporting tools for paper claims visibility.

    Job Requirements

    + Education

    + Bachelor’s degree and strong proficiency in English language

    + Experience

    + 2 years relevant experience

    + Qualifications

    + Attention to detail: Ensures work is thorough and accurate, recognizing that errors can have significant business impact.

    + Strong analytical and documentation skills.

    + Effective communicator across departments and assertive professional style with external partners.

    + Familiarity with paper operations, billing workflows, and supplier relations.

    + Experience with production environments and quality assurance preferred.

    #LI-AL

    Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.