• Customer Service Representative

    Robert Half Office Team (Fort Worth, TX)


    Description

    Remote after 3-weeks of onsite training in Fort Worth, TX

     

    We are seeking a dedicated and enthusiastic Customer Service Rep to join a collaborative and close-knit team. This position offers a unique opportunity for a Customer Service Rep to receive hands-on training in a supportive environment before transitioning to a flexible work-from-home schedule. If you're someone who thrives in a fast-paced, team-oriented atmosphere and enjoys helping others, this Customer Service Rep role is the perfect fit.

    Responsibilities:

    + Answer incoming calls and determine the type of assistance needed

    + Provide first-call resolution by navigating internal systems and offering accurate information

    + Document and track all inquiries and resolutions in the system

    + Foster a positive relationship with callers through professional and courteous communication

    + Collaborate with a 13-member team, including 2 leads, to ensure service excellence

    + Assist teammates and contribute to a cooperative team environment

    + Adapt to a schedule of back-to-back calls with minimal supervision

    Requirements

    Job Requirements:

    + Training: Must be able to attend on-site training for a minimum of 3 weeks in Fort Worth, TX 76102

    + Work Hours: Training schedule is 8:00 AM – 5:00 PM; post-training schedule is 10:00 AM – 7:00 PM

    + Experience:

    + Strong phone communication and problem-solving skills

    + Experience navigating multiple computer systems to resolve customer issues

    + Previous call center or high-volume customer service experience preferred

    + Ability to document calls clearly and accurately

    Soft Skills:

    + Self-starter who can work independently after training

    + Team player who thrives in a supportive and collaborative environment

    + Positive attitude with a customer-first mindset

    Other Requirements:

    + Dress code: Business casual when in office (jeans and a nice shirt acceptable; no leggings)

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .