"Alerted.org

Technical Production Lead

**Employment Type:** Full Time

**Date Posted:** 9/22/2025

**Location:** Chicago, IL

**Pay Range:** Negotiable

**Job Number:** JO-2509-2726

Primary Function

We are seeking a full time Technical Production Lead to work on-site at our clients offices in North America. The Technical Production team provides end-to-end event production including technical coordination, presentation setup and support, full in-room production, VC services, streaming, and event management. The ideal candidate should have a technical Audio/Video background, proven track record of successfully planning and delivering events, strong problem solving skills, quantifiable leadership talents, ability to collaborate and align experiences across multiple markets, strong organizational instincts, and high level team and project management.

Duties & Responsibilities

+ Directly manage a team of AV professionals, including performance evaluations, goal setting, coaching, skill advancement, promotions, and career development.

+ Foster a positive team culture, support employee engagement, and address team dynamics or interpersonal challenges.

+ Act as a mentor and technical or functional expert when needed, while empowering team members to grow in their roles.

+ Promote a learning culture through knowledge sharing and skill-building initiatives.

+ Identify staffing needs, skill gaps, and opportunities for team growth. Manage workloads, resources, and timelines for high performance and accountability.

+ Successfully plan, staff, and deliver event requests.

+ Work closely with the Dreamtek Coordination team, assisting when needed with triaging, partner guidance, and communication for event requests.

+ Organize technicians within their region, ensuring a balanced workload is maintained among technical staff.

+ Provide local staff to other markets and coordinate cross-market support for virtual events as needed.

+ Oversee all onsite and virtual events within their market, proactively monitoring for potential risks and fail points to ensure successful delivery.

+ Consistently deliver high-quality service to client partners, providing end-to-end customer service and support of partner needs.

+ Ensure SOPs are applied and contingency planning is included in event support.

+ Report staff, client, and technical event failures to Supervisors. Gather information required to complete official documentation within agreed Service Level Agreement (SLA) timeframes.

+ Demonstrate effective communication regarding failures, including their impact on clients and proposed solutions to prevent recurrences.

+ Escalate equipment failures to appropriate in-house teams and assist with resolution or temporary workarounds needed to maintain service levels.

+ Oversee market projects, promote cross-market collaboration, and manage timelines and target dates.

+ Participate in or own special projects or assignments as outlined by the Technical Production Supervisor, executing them within given timelines.

+ Serve as the main point of contact for stakeholders across departments within their market.

+ Collaborate with leadership to translate organizational goals into actionable plans for the team.

+ Maintain a high level of technical proficiency to operate in V1, A1, and Cam Op roles on events as needed.

+ When necessary, assume responsibility for the technical support lifecycle of an event, overseeing and mitigating technical risks throughout pre-production planning, execution, and post-event phases.

+ Collaborate with Regional Supervisor and client to promote and advertise services to qualifying clients within their market, fostering engagement with current and potential partners for event support.

+ Provide support in organizing team training sessions for new equipment or workflows.

+ Provide training and knowledge-sharing to peer leaders to support consistent practices, team development, and leadership alignment.

+ Meet weekly with the Technical Production Supervisor and Technical Producer to review high-priority tasks and upcoming events.

+ Keep the Technical Production Supervisor well informed of the status of event support efforts and overall health of the service.

+ Create and execute technical plans, revising as appropriate to meet changing needs and requirements.

+ Create or oversee the creation of SOP documents, complete detailed event reporting, and utilize the event ticketing system.

+ Facilitate team and client meetings effectively.

+ Regularly meet and coordinate with cross-functional teams including Facilities, Security, and others to align on event needs, staging, setup, and logistics, to track progress and ensure all moving parts are covered.

+ Support new hire onboarding by setting clear expectations, providing training, and helping them get up to speed with team goals and processes.

+ Manage employee performance and professional conduct by collaborating with HR and leadership, implementing improvement plans, and supporting sensitive disciplinary actions.

+ Understand how to communicate difficult or sensitive information tactfully.

+ Coordinate return of company property, including laptops, access badges, and other equipment, by submitting collection request forms.

+ Oversee management of local market budgets, including social budgets, expendable supplies, and technical equipment upgrades or additions, ensuring alignment with operational needs and budgetary guidelines enforced by the Service Delivery Manager.

+ Coordinate the rental of additional equipment when needed, as well as bringing in additional freelance labor when the market is above full capacity.

+ Manage and oversee freelance labor requests, job orders, and tracking requests; monitor freelance budgets closely and proactively flag leadership when budget thresholds or markers are reached to ensure fiscal responsibility and operational efficiency.

+ Manage and maintain an organized inventory across multiple sites.

+ Serve as the representative for Technical Productions during the commissioning, decommissioning, and retrofitting of venue spaces; coordinate meetings with all stakeholders, verify the functionality of all equipment, and document technical issues in shared records for vendors, client, and internal teams.

+ Ensure adherence to company policies, labor and safety regulations, and confidentiality protocols, reporting any deviations to the Service Delivery Manager.

Skills & Qualifications

+ Excellent interpersonal leadership skills, adept at building relationships, mentoring reports, and motivating diverse, cross-functional teams.

+ Exhibit exemplary communication and collaboration skills, especially in fostering relationships with various vendors and partners.

+ Able to operate equipment and software to support streaming, Video Conferencing, Local Audio Reinforcement, Video Technologies (including LED walls, monitors, projection, switching and formatting).

+ Understanding and experience using client's Products and streaming tools

+ Capable of reading and understanding AV system schematics.

+ Ability to communicate difficult/sensitive information tactfully

+ Demonstrate initiative and a commitment to continuous learning.

+ Possesses exceptional organizational skills across various domains

+ Experience in asset workflow management and the proper global management of digital assets.

+ Understanding and experience of various event formats, including Q&A, Training, Town Hall, Broadcast, Summits, Offsites, Musical Performances, Festivals, Product Launches, Celebrity Events

+ Ability to travel Domestic/ International.

Education & Experience

+ 3-5 years of professional technical live event production experience.

+ 3+ years experience managing a team of AV and Events technicians at varying levels.

To Apply

Use the link at the bottom of this page to apply. Make sure you are using the latest version of your browser.

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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