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Immediate Customer Service Opportunity

Onsite Until Training Is Complete

Call Center Experience is needed

Customer Service Representatives (CSRs) serve as the frontline and public face of healthcare organizations. In this role, CSRs will manage a variety of responsibilities, including handling incoming and outgoing phone calls, performing general clerical duties, entering data, processing photo IDs, responding to customer inquiries, and providing receptionist and administrative support.

The workday will typically be divided between call handling and administrative tasks.

Additional Skills & Qualifications

+ Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation and paratransit services using transportation management systems, ensuring compliance with contractual service levels.

+ Deliver exceptional customer service to a diverse population with professionalism and empathy.

+ Accurately enter customer contact information into designated software systems, maintaining data integrity.

+ Conduct outbound calls to support scheduling, follow-ups, and service coordination.

+ Schedule transportation most cost-effectively and efficiently.

+ Consistently meet key performance indicators (KPIs) and job-specific goals.

+ Respond to inquiries promptly and professionally across all communication channels.

+ Document and address customer complaints in accordance with company protocols.

+ Assist with special projects and initiatives as assigned.

+ Maintain daily scheduling operations for Eligibility staff.

+ Collect, track, and manage payments for replacement ID cards.

+ Uphold confidentiality standards and ensure full compliance with HIPAA regulations.

+ Monitor office supply levels and proactively order replacements as needed.

+ Oversee and maintain office equipment, including printers and photocopiers, serving as the primary point of contact for troubleshooting and support.

+ Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation and paratransit services using transportation management systems, ensuring compliance with contractual service levels.

+ Deliver exceptional customer service to a diverse population with professionalism and empathy.

+ Accurately enter customer contact information into designated software systems, maintaining data integrity.

+ Conduct outbound calls to support scheduling, follow-ups, and service coordination.

+ Schedule transportation most cost-effectively and efficiently.

+ Consistently meet key performance indicators (KPIs) and job-specific goals.

+ Respond to inquiries promptly and professionally across all communication channels.

+ Document and address customer complaints in accordance with company protocols.

+ Assist with special projects and initiatives as assigned.

+ Maintain daily scheduling operations for Eligibility staff.

+ Collect, track, and manage payments for replacement ID cards.

+ Uphold confidentiality standards and ensure full compliance with HIPAA regulations.

+ Monitor office supply levels and proactively order replacements as needed.

+ Oversee and maintain office equipment, including printers and photocopiers, serving as the primary point of contact for troubleshooting and support.

+ Handle inbound calls from members, clients, and facilities to verify eligibility and coordinate non-emergent transportation and paratransit services using transportation management systems, ensuring compliance with contractual service levels.

+ Deliver exceptional customer service to a diverse population with professionalism and empathy.

+ Accurately enter customer contact information into designated software systems, maintaining data integrity.

+ Conduct outbound calls to support scheduling, follow-ups, and service coordination.

+ Schedule transportation most cost-effectively and efficiently.

+ Consistently meet key performance indicators (KPIs) and job-specific goals.

+ Respond to inquiries promptly and professionally across all communication channels.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Phoenix,AZ.

Application Deadline

This position is anticipated to close on Oct 7, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.