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Job Description

The Service Coordinator is an individual, responsible for dealing with the issues related to the Chief of the Service and all service physicians within the Department of Medicine at (MSW or MSSL).

Qualifications

+ High school diploma required, Bachelor?s degree preferred

+ Must be able to work independently and possess excellent organizational, communication and telephone skills. Must be able to multitask and interacts well with customers, managers, directors, vice presidents and other leadership.

+ Five years related experience in a commercial building or property management company required.

Non-Bargaining Unit, BXN - Medicine Admin. - WST, Mount Sinai West

Responsibilities

1. Assist the Chief of the service with all administrative duties with minimal supervision in the Department of Medicine, including but not limited to, calendar management, meeting appointments, conferences, schedules, creating documents, patient scheduli

2. Submit check requests and travel reimbursements for the service within the Department of Medicine.

3. Maintain Amion for the monthly service on call schedule.

4. Order and maintain supplies for the service.

5. Transcribes and types manuscripts, grant proposals, letters etc. as necessary.

6. Receives and transmits information by telephone and fax for the service.

7. Process/update HIPAA-related paperwork and other institutional forms as necessary.

8. Generates any physician referrals as requested by the chief or service physicians in a timely manner.

9. Responds to and addresses “Referral” messages within 24 hours.

10. May schedule a patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.

11. May perform duty as liaison between physician practices and call center in addressing patient concerns.

12. Update and verify patient demographic and insurance information as needed.

13. Participates in customer service initiatives, patient satisfaction survey, ACD and appointment reporting.

14. Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.

15. Facilitates and coordinates patient referrals by serving as a liaison between all physician groups both internal and external.

16. Maintains active knowledge base of the physicians within the service and their clinic locations.

17. Assists/Coordinates necessary documentation between the physician offices to ensure smooth transfer of information for the patient.

18. Demonstrates a professional, courteous and respectful attitude in dealing with patients and all members of the hospital staff.

19. Tracks the Division’s Continuing Medical Education credits.

20. Assists in the Ongoing Professional Practice Evaluation (OPPE) quality data collection for full time and voluntary faculty.

21. Provides vacation coverage and lunch coverage for other Service Coordinators as needed.

22. Participates in the department’s performance improvement activities.

23. Meets regulatory, licensure and annual health assessment requirements.

24. Assists with the management of Division’s fellowship, if applicable.

25. Assists with the onboarding of new faculty for the Division.

26. Participates in the training and onboarding of other staff members.

27. Participates in submitting payroll for staff and faculty within their Division.

28. Adheres to Mount Sinai’s legal and ethical standards.

29. Performs other related duties.

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Compensation Statement

Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $23.0137 - $29.7849 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.