"Alerted.org

Job Description

Position Overview:

We are seeking a detail-oriented and experienced Customer Service Representative with a strong background in logistics and warehouse operations. This role goes beyond traditional customer service and requires hands-on experience with shipment coordination, warehouse systems, and client-specific order requirements.

Key Responsibilities:

Receive and process inbound and outbound shipment notifications from customers.

Utilize Warehouse Management Systems (WMS) to:

Enter outbound orders

Create and print Bills of Lading (BOLs) and pick tickets

Enter tallies for inbound shipments

Confirm receipts and post applicable charges

Capture and execute customer-specific shipment requirements, including:

Re-palletization

Labeling

Photo documentation

Coordinate closely with warehouse staff to ensure order accuracy and fulfillment.

Communicate with customers regarding inventory discrepancies or issues.

Handle billing of charges associated with shipments (note: invoice processing is not required).

Experience with hazardous freight is a strong plus.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

-1-3 years of Logistics/dispatch/transportation background

-WMS Experience- examples below- need someone who has done more than just dispatched before

• Processing and entering in inbounds/outbounds through system

• Printing BOL’s and pick tickers

• Marking labels, printing COAs/SDS

-Strong attention to detail and highly organized

-Strong professionalism

-Demonstrated longevity and commitment to a long term role -(Accellos)

--1 -2 years of 3rd party logistics experience preferred