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Job Summary

Develops customer service objectives to meet customer expectations for products, services, and long-term partnerships, and assists in directing sales and business functions for their dedicated branch and other branches.

Job Duties and Responsibilities

+ Manages price structures and discounts in Salesforce consistent with account volumes, operating income goals, and customer assignments.

+ Interfaces with outside sales, customers, and branch staff to discuss open orders, inventory, pricing, availability, and delivery of products.

+ Communicates any changes on open orders and potential new orders to the Manufacturing, Inside Sales, and Outside Sales teams.

+ Participates in resolving customer concerns and follows-up to ensure customer satisfaction.

+ Develops and manage daily pricing strategy to work with sales personnel in administering contracts, project bids, and MRO agreements.

+ Stays informed of new markets, products, services, warranties, competition, regulations, and other general information related to current sales trends.

+ Reviews new sales leads & bids and reports results to Inside Sales Manager or Branch Manager.

+ Communicates customer sales, concerns, and requirements to Outside Sales team.

+ Consults with engineering and quality staff on regulation requirements or design changes.

+ Prices all RFQ opportunities.

+ Coordinates all purchased products with vendors and purchasing department.

+ Performs other related duties as assigned.

Skills

+ Strong understanding of business ethics.

+ Ability to learn all Lamons’ and competing products.

+ Knowledge of competitive landscape.

+ Ability to learn production processes and flow of product.

+ Conflict resolution and problem-solving skills.

+ Strong verbal and written communication skills.

+ Basic knowledge in math conversions and measurements for product dimensions.

Education

+ Required: High school diploma, GED or equivalent.

+ Preferred: Bachelor’s degree in Marketing, Sales, Business, or related field.

Work Experience

+ Required: 2 years of previous Sales or Customer Service experience. A bachelor's degree in Marketing, Sales, Business can be accepted in lieu of experience.

+ Preferred: 1 year of experience as an Inside Sales Representative in the Petro-Chemical, PVF, Renewable, Distribution, or Manufacturing industry.

Physical Requirements

+ Prolonged periods of sitting at a desk and working on a computer.

+ Must be able to lift 15 pounds at times

Compensation & Benefits

+ Depending on Experience: $55,000 - 61,000/annually, plus a quarterly bonus payout.

+ PTO - Vacation and Sick time

+ 11 Paid Holidays

+ Medical, Dental, and Vision

+ 401K with Match

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