• IT Operator-12176-Onsite

    Shuvel Digital (Vienna, VA)


    Description:

    Hours: Monday-Friday, 2pm-10:30pm ** because we are essential, all hours are subject to change for support. A weekend or morning may be required, etc. if the situation calls for that.

    Responsibilities

    + Proactively monitor ATM enterprise for performance and availability.

    + Monitor ATM incidents and alerts using various monitoring tools to ensure optimum systems performance

    + Detect, isolate, diagnose, record, escalate and resolve ATM operational issues, incidents and outages as quickly as possible

    + Create, document and update incident tickets, record faults, actions for resolution and up times

    + Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures

    + Dispatch services for ATM component failures and outages; monitor until resolution

     

    Qualifications – All required unless otherwise noted

     

    + 1-2 years of ATM and/or network monitoring experience

    + Ability to respond quickly and accurately in high pressure situations

    + Ability to effectively manage tasks and job duties with shifting priorities

    + Ability to document and apply policies, standards and procedures

    + Experience in problem resolution including determining root cause, scope and scale of issues

    + Exposure to validating system availability and performance

    + Working knowledge of enterprise systems, terminal knowledge and IT terminology

    + Research, analytical, and problem solving skills

    + Effective skill exercising initiative and using good judgment to make sound decisions

    + Effective skill supporting a global 24/7/365, member/customer focused services operation

    + Effective verbal and written communication skills

    + Working knowledge of ATM and/or enterprise system monitoring tools

     

    Working Conditions

     

    + The position is designated as “ Essential Personnel” which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations or training