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HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.

At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

We are seeking an experienced Epic ODB Administrator to manage and support Epic’s Operational Database (ODB) environment, which underpins the core Chronicles database used by Epic applications. This role ensures the availability, performance, scalability, and security of the Epic production database environment across inpatient, ambulatory, revenue cycle, and ancillary modules.

The ideal candidate will have experience administering Epic Chronicles (Intersystems Caché/IRIS), healthcare IT infrastructure, and strong collaboration skills to work closely with Epic Technical Services (TS), system engineers, and Epic application teams.

Key Responsibilities

Database Administration & Support

Install, configure, and maintain Epic ODB environments (Chronicles/Caché/IRIS).

Ensure high availability, performance tuning, and stability of the Epic production database.

Monitor and troubleshoot ODB issues, including transaction performance, indexing, and database locks.

Support backup, restore, and disaster recovery procedures for ODB.

Environment Management

Maintain multiple Epic ODB environments (production, test, development).

Support Epic upgrade cycles, release management, and database refreshes.

Manage ODB security, user access, and audit controls.

Performance Monitoring & Optimization

Proactively monitor ODB performance metrics and address bottlenecks.

Optimize queries, storage management, and transaction handling within Chronicles.

Partner with Epic TS and infrastructure teams to tune database performance.

Collaboration & Integration

Work closely with Epic Clarity/Caboodle teams to support data extraction processes.

Collaborate with server, storage, and network teams to align ODB infrastructure.

Provide DBA support for Epic projects, migrations, and go-live cutovers.

Compliance & Documentation

Ensure database security and compliance with HIPAA and organizational policies.

Maintain documentation of database builds, upgrades, and operational standards.

Participate in audits and respond to regulatory data access requirements.

Qualifications

Education/Certification:

Bachelor’s degree in Computer Science, Information Systems, or related field preferred.

Epic ODB/Chronicles Database Administration certification required

Intersystems Caché/IRIS certification strongly preferred.

Experience:

3–5 years of database administration experience in Epic or healthcare IT.

Hands-on experience with Chronicles, Intersystems Caché/IRIS, and Epic ODB environments.

Familiarity with database monitoring, high availability, and backup/recovery strategies.

Skills:

Strong troubleshooting and problem-solving skills in complex database environments.

Ability to manage production-critical systems with high uptime requirements.

Excellent communication and documentation skills.

Experience collaborating with cross-functional teams (Epic TS, infrastructure, app teams).

Preferred Qualifications

Prior experience with Epic upgrades, new installs, or migration projects.

Experience in Epic Bridges/Interconnect integration support.

Knowledge of scripting/automation (PowerShell, Python, or similar) for DBA tasks.

Familiarity with healthcare data governance and compliance standards.

Why Join Us

Play a mission-critical role ensuring the stability of Epic’s production database supporting patient care.

Collaborate with highly skilled technical and clinical teams in a dynamic healthcare IT environment.

Competitive compensation, benefits, and opportunities for additional Epic certifications and growth.

Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At HTC Global Services, our differences are embraced and celebrated. HTC is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. HTC is proud to be recognized as a National Minority Supplier.

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