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At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job:

Are you ready to start a career in banking? Ready for a career change to a great company? We are looking for energetic, hard-working candidates who want to be a part of something bigger.

As a part of this team, you will play a role in the success of FNBO and the experience for our customers! In this role you will assist in reviewing account information and determining the proper actions needed. You will work within our Credit Card Recovery and Collections Administration department specifically working with accounts that have been placed out with an agency for recovery, filed bankruptcy or have passed away working with estates.

Candidates for this role are not required to have previous experience in collections work as we are not making outbound collection calls. We are looking for someone who is ready to learn something new and can be part of a team! Your day to day will be generally non-customer facing operational work following standard process’ and procedures with some inbound calls to assist customers.

Schedule is 8:00am-5:00pm, Monday through Friday

Pay will start at $18.00/hr. (prior experience will be considered)

This role will work on-site at the First National Tower

About This Role:

+ **Responsibilities:** Recovery

+ Working with outside agencies that are working on behalf of FNBO assisting with questions

+ Some inbound calls assisting customers with questions on their charged off account

+ Data entry of payments received and movement of accounts

+ Reviewing mail that comes into the department taking appropriate action per procedures

Status accounts within our internal systems based on the notifications received Load accounts into our estate portal so the system starts looking for estates Provide appropriate documentation to our agencies that are working our deceased accounts

Bankruptcy / Deceased

Work through incoming notifications from various sources Review and evaluate account matters to determine proper next steps Filing claims through our claim portal

The Ideal Candidate for This Role:

Knowledge, Skills, Education and Experience

Required:

+ High School Diploma or equivalent

+ Reading, mathematical and interpersonal skills

+ Strong work history

+ PC skills (Outlook, Word, Excel) and typing skills

Desired:

+ Previous experience in operations, credit card and/or banking

+ Previous experience with TBS

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $36,720.00-$58,752.00

_This role may have a specific starting pay within this range._

Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level.

Work Environment:

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

+ Medical, Dental, Vision Insurance

+ 401k, With Matching Contributions

+ Time Off Programs

+ Health Savings Account (HSA)/Dependent Care

+ Employee Banking

+ Growth Opportunities

+ Tuition Assistance

+ Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/ .

For additional information regarding compensation and benefits, e-mail FNBO at [email protected] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message.

Job number: R-20251325

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here. (https://www.fnbo.com/careers/belonging)

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo\_poster.pdf) to download **'EEO is The Law' Self-Print Poster**

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo\_poster\_federal\_contractors.pdf) to download **'EEO is The Law' Supplement for Federal Contractors**

Click here (https://www.firstnational.com/common/communications/hr/assets/documents/hr/eeo\_poster\_gina\_supplement.pdf) to download **'EEO is The Law' GINA Supplement**

FNBO is an Equal** **Opportunity/Affirmative** **Action/Veterans/Disability** **Employer - Member FDIC

**FNBO follows federal law regarding the use of marijuana** _(this applies to all non-California applicants)_

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.