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Employment Status: Staff

Description of Key Responsibility:

+ Provide positive customer service to current students, prospective students and parents and guiding them through the financial aid process.

+ Provide general administrative support for the Office of Financial Aid.

+ Assist student and parents with filling out necessary forms.

+ Assist in the maintenance of student financial aid files.

+ Prepare and process documents to be provided to internal offices/personnel, external entities, and correspondences with students.

+ Handle complex and highly confidential material with the utmost attention to sensitivity and care, in accordance with College policy and applicable regulations.

+ Assist in supervision of student workers.

+ Oversees document processing for student aid files.

+ Assist with administration of Federal Work Study.

+ Perform other related duties as assigned.

OTHER KEY RESPONSIBILITIES

+ Support the College’s mission, vision and values, and contribute to the advancement of the College’s Strategic Plan.

+ Demonstrate a strong commitment to continuous quality improvement.

+ Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities.

Education/Training:

A high school diploma is required. The equivalent of at least one year of college level training in office administration tasks.

Experience:

At least two years of experience in an administrative office environment, particularly one dealing directly with the public.

Position Summary:

Provides processing and customer service assistance for the Office of Financial Aid to ensure that all students, staff, faculty, and community are well served and in a timely manner.