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NY HELP Yes

Agency Financial System, Statewide

Title Information Technology Specialist 2, #25-08 (NY HELPS) (Multiple Positions)

Occupational Category I.T. Engineering, Sciences

Salary Grade 18

Bargaining Unit PS&T - Professional, Scientific, and Technical (PEF)

Salary Range From $66951 to $85138 Annually

Employment Type Full-Time

Appointment Type Permanent

Jurisdictional Class Competitive Class

Travel Percentage 0%

Workweek Mon-Fri

Hours Per Week 37.5

Workday

From 8:30 AM

To 4:30 PM

Flextime allowed? No

Mandatory overtime? Yes

Compressed workweek allowed? Yes

Telecommuting allowed? Yes

County Albany

Street Address Statewide Financial System

W. A. Harriman State Office Building Campus, Bldg. 5

City Albany

State NY

Zip Code 12227

Duties Description The Statewide Financial System (SFS) is New York State’s enterprise financial system that supports agency business processes and serves as the State’s accounting system of record. Supporting approximately 80 State agencies, SFS processes over $100 billion in payments on an annual basis, and strives to continually ensure system performance, reliability and availability, safeguard the integrity of the data contained within SFS, and maximize use of SFS functionality for the greatest benefit of NYS government. As a member of the Statewide Financial System (SFS) Production Support Bureau within the Customer Experience and Engagement Pillar, the incumbent will be responsible for analyzing, validating, and responding to questions from end-users and stakeholders of the State’s enterprise resource planning (ERP) system. The incumbent will play an integral role in the SFS problem resolution life cycle, and will serve as the conduit between the system end user community and the internal SFS teams.General Job Responsibilities Include:• Respond to questions from system users.• Troubleshoot reported issues from system users through testing. • Analyze complex situations and provide solutions.• Define approach for understanding and resolving end-user problems.• Facilitate meetings with internal staff, end-users and management identifying and analyzing end-user problems.• Identify and document the corrective action needed, communicate resolution to end user.• Establish and communicate timetables for completion of resolution.• Upon successful resolution of a problem, ensure resolution steps are clearly documented and conduct knowledge transfer activities with appropriate SFS staff as needed.• Assess the validity of requested feature changes or updates from end-user requests.• Develop test plans and assist in the analysis of the results.• Monitor for any issues and ensure that they are resolved in a timely fashion.• Perform business analysis intelligence activities such as data mining, writing and running SQL queries to extract data to conduct research.• Serve as subject matter expert (SME) in SFS PeopleSoft Financials functional area(s).• Ad-hoc project support.• Perform other duties as assigned.

Minimum Qualifications NYHELPS Qualifications:This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS).For the duration of the NY HELPS Program, this title may be filled via a non-competitive appointment, which means no examination is required but all candidates must meet the minimum qualifications of the title for which they apply. At this time, agencies may recruit and hire employees by making temporary appointments. If a temporary NY HELPS employee is satisfactorily performing in the position, the appointment will be changed from temporary pending Civil Service Commission Action to permanent non-competitive and the official probationary period will begin.At a future date (within one year of permanent appointment), it is expected employees hired under NY HELPS will have their non-competitive employment status converted to competitive status, without having to compete in an examination. Employees will then be afforded with all of the same rights and privileges of competitive class employees of New York State. While serving permanently in a NY HELPS title, employees may take part in any promotion examination for which they are qualified.NYHELPS Minimum Qualifications:A bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science; or a bachelor's or higher-level degree in any field and one year of experience in information technology; or 60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology; or two years of professional experience in information technology.Permanent-Competitive Qualifications:This position is open to candidates who are reachable on the Information Technology Specialist 2, G-18, Civil Service eligible list OR have one year of permanent competitive service as an Information Technology Specialist 2, G-18. This position is also open to NYS employees at or above G-16 who are eligible for transfer under Section 52.6 or 70.1 of the Civil Service Law. The transfer cannot be a second, consecutive transfer resulting in an advancement of more than two grades. In order to qualify for a Section 52.6 transfer, candidates must have one year of permanent competitive service in a qualifying administrative title such as Information Technology Specialist 2 (Programming), G-18; Business Systems Analyst 1, G-18; or Telecommunications Analyst 2, G-18. In order to qualify for a Section 70.1 transfer, candidates must have one year of permanent competitive service as a Supervising Computer Operator, G-18.Preferred Qualifications:• Strong interpersonal skills; ability to work on cross-functional teams. • Strong SQL skills• Financial Accounting knowledge• PeopleSoft and ServiceNow experience• Strong verbal and written communication skills• Commitment to superior Customer Service including:-Essential soft skills required to liaise with team members at all levels of the organization and SFS customers.-Ability to authentically build trusted relationships and maintain a positive work environment.

Additional Comments This position may be designated 55 b/c and is subject to verification of applicant eligibility. You are advised that, should you accept a job offer with SFS, you may be required to be fingerprinted.Currently, we are looking for motivated, highly qualified professionals who can lead and support ongoing transformational statewide information technology projects. Focused on best practices, continuous improvement, and enabling efficient government operations, SFS team members include programmers, project managers, PeopleSoft experts, database and security administrators, business analysts, and customer service and change management professionals. Located in Albany, NY, SFS is a fast-paced, dynamic place to work, where individuals have the opportunity to support the transformation of NYS government’s financial business processes. SFS is committed to diversity and workforce development, providing its employees with professional growth through training opportunities and knowledge sharing. To learn more about SFS, visit our website at www.sfs.ny.gov.Work hours and telecommuting availability (50% maximum) for this position will be discussed during the interview process, and are subject to operational needs and the telecommuting application process.Candidates from diverse backgrounds are encouraged to apply. SFS is an equal opportunity employer and is committed to workplace diversity.

Some positions may require additional credentials or a background check to verify your identity.

Name SFS Personnel

Telephone

Fax

Email Address [email protected]

Address

Street Statewide Financial System

W. A. Harriman State Office Building Campus, Bldg. 5

City Albany

State NY

Zip Code 12227

Notes on Applying To apply, please send a cover letter and resume to [email protected], and be sure to indicate that you are applying for the position of Information Technology Specialist 2, Ref. #25-08.