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The Business Support Specialist is an experienced liaison responsible for supporting all internal & external customers throughout all areas of our diverse multifaceted business. In addition to providing excellent customer support, this position features a wide range of responsibilities including: maintaining and processing accurate customer data, order management, growth and sales team support, program & sales analytics, customer relations, and business communications. The Business Support Specialist is an integral team member working within a fast-paced work environment in conjunction with Sales, Marketing, Manufacturing, onsite departments, and other company locations.

Starting Pay Rate: $23.07 to $28.00 per hour *** based on skills and qualifications

Scheduled Hours: Must be flexible to work an 8-hour shift Monday through Friday from 7:30am to 5pm

Benefits : Do it Best & True Value offer a competitive, total benefits package that acknowledges and rewards your contribution and performance. That's why we provide so many ways to help you be your healthiest self, physically, emotionally and financially. Our benefits package includes medical, prescription drug, dental care, Profit Sharing Plan, holiday and paid time off, life insurance, short-term and long-term disability insurance, employee assistance program and employee discounts.

Responsibilities: (May perform other duties and responsibilities, as assigned).

• Provides multi-functional account support for all major customers: $1K - $40M sales

• Order Management including: Purchase Order & Pricing review, Order Entry, Inventory coordination with Production & Inventory Control Department, and Warehouse/Shipping overview

• Provides guidance, problem solving, issue resolution, and alternative action recommendations for Customers, Sales Team, TVM Departments and Corporate locations

• Coordinates and executes Marketing and Paint Strategy Team plans, Product set-up, program rollout, customer communications, product knowledge, and system updates

• Communicates new/changed information related to customer accounts, programs, systems, products, procedures, etc. to all Sales Team (including field), Marketing, and Accounting

• Analytics: Create, maintain, and provide ongoing data mining, sales reports, program tracking, inventory reports, and account reconciliations for Customer Accounts, Sales Team, Marketing, and Accounting

• Management, Review, and Execution of Growth, Equipment, and Sales Contracts

• Ongoing system management, system program coordination, updates, & implementation; Numerous Customer and 3 Party Portals, TV Corporate systems, TVM systems, TVM programs

• Managing daily inbound call volume within the department; customers, consumers, business partners, etc.

• Acquisition and New Customer Onboarding

• Reviews and maintains individually assigned accounts to ensure effective, pro-active workflow management

• Encourages and promotes knowledge exchange sessions with other departments throughout TVM/TV

• Maintains, Monitors & Reviews SOP’s

• Engage in ongoing cross-training within department to capture program and handling changes in a timely manner.

• Other duties as assigned by management

Education & Experience:

• High School Diploma

• 3-5 years of experience in Business Support, Customer Support, Account Management, or similar field; Manufacturing experience preferred

• Intermediate or Advanced level experience in Excel, Cube, Power BI, and Adobe Pro

• Professional written and verbal communication skills

• Must be able to work independently and adapt quickly to change within a team environment

• Willingness to learn; Additional skill set training or classes may be needed

• Strong organizational skills

• Bi-lingual Spanish Preferred