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Position Number: 001136

Department: Enrollment Management (Adm)

Employment Type: Permanent - Full-time

Months Per Year: 12

Essential Duties and Responsibilities:

+ Provide leadership, supervision, and performance management for three direct reports responsible for administering federal, private, and institutional loan programs.

+ Oversee and ensure compliance with federal, state, and institutional regulations and policies governing student loan programs.

+ Monitor and coordinate the completion of monthly reconciliations for federal and private loan programs; identify and resolve discrepancies to maintain accuracy and compliance.

+ Ensure timely origination, disbursement, and delivery of all loan funds in accordance with regulatory requirements.

+ Conduct periodic internal audits and quality reviews to assess compliance, accuracy, and operational efficiency within loan processing.

+ Develop, implement, and deliver ongoing training and professional development opportunities for staff to maintain current knowledge of policies, regulations, and best practices.

+ Serve as a primary resource for loan-related questions, providing clear and consistent communication to students, families, university stakeholders, and external partners.

+ Collaborate with compliance, operations, and financial services units to ensure seamless integration of loan processes with overall financial aid operations.

+ Support outreach and educational efforts to promote understanding of loan policies, repayment options, and financial literacy across the university community.

+ Maintain audit-ready documentation and contribute to preparation for state, federal, and institutional audits or program reviews.

+ Assist with strategic planning, policy development, and implementation of process improvements to enhance service delivery and operational effectiveness.

Minimum Experience / Education:

+ Bachelor’s degree and three years of progressively responsible work experience in financial aid, including the use of automated financial aid systems, or an equivalent combination of education and experience.

+ Working knowledge of federal and state regulations governing financial aid.

+ Strong administrative background, including a minimum of 1 year of supervisory experience.

+ Excellent written, interpersonal communication, organizational and analytical skills.

+ Proven customer service skills and enthusiasm for providing exceptional service to all.

+ Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access) and other relevant computer-based programs.

Preferred Education Skills and Experience:

+ Master’s degree preferred; two plus years of experience.

+ Considerable knowledge of automated systems, both mainframe and PC based. Ellucian Banner and ELM Resources experience is highly preferred.

+ Demonstrate experience with financial aid loan reconciliation processes, including monthly and year-end reconciliations between institutional records, external loan servicers and the Dept. of Education records with a thorough knowledge of rules and regulations governing federal student loan programs and cash management policies.

+ Ability to exercise sound judgment and discretion in applying and interpreting policies, procedures and regulations.

+ Ability to work in an ever-changing environment and effectively manage multiple projects simultaneously with ability to adapt to demanding circumstances while fostering and maintaining a high level of customer service and total quality management.