• Lead Customer Service Rep

    Adecco US, Inc. (Richmond, VA)


    Lead, Customer Service Representative

     

    _Richmond, VA_ | 22.00 per hour

     

    Are you a natural leader with a passion for helping others succeed? Do you thrive in a fast-paced environment where customer satisfaction comes first? If so, this opportunity could be the perfect fit for you!

     

    We’re looking for a **Lead, Customer Service Representative** to guide and support a team of customer service specialists. In this role, you’ll ensure outstanding service delivery to our online customers while coaching your team toward excellence and operational success.

    Schedule Options

    + **Tuesday – Saturday | 8:00 AM – 4:30 PM** (2 openings)

    + **Sunday – Thursday | 12:00 PM – 8:30 PM** (2 openings)

    What You’ll Do

    + Lead, organize, and supervise daily operations for your assigned customer service team

    + Coach and develop a high-performing group of specialists, fostering engagement and accountability

    + Track and analyze performance metrics for individuals and the team

    + Troubleshoot operational issues and provide guidance on complex transactions

    + Act as the main escalation point for advanced customer concerns, ensuring quick and satisfactory resolution

    + Prepare team reports and recommend process improvements to strengthen customer satisfaction

     

    What You’ll Bring

     

    Minimum of **4 years’ customer service experience** with at least **1 year in a lead/supervisory role**

     

    Proficiency in **Microsoft Office Suite (Word, Excel, Outlook)**

     

    Strong communication and problem-solving skills

     

    Ability to manage multiple priorities while maintaining accuracy and professionalism

    Preferred Skills

    + Experience in a **call center environment**

    + **Bilingual (English/Spanish)** a plus

    + Proven ability to build customer loyalty through exceptional service

    + Thrives under pressure while maintaining a solutions-focused approach

     

    Why Join Us?

     

    In this role, you’ll be part of a collaborative, motivated team that values growth, innovation, and customer-first service. We provide the tools, training, and opportunities you need to advance your career — the rest is up to you!

     

    If you’re driven, adaptable, and ready to make an impact, we’d love to hear from you.

     

    Apply today and grow your career with us!

     

    **Pay Details:** $22.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.