• Customer Experience Specialist

    Robert Half Office Team (Elmhurst, IL)


    Description

    We are looking for a dedicated Customer Experience Specialist to support inside sales activities within the transportation equipment manufacturing industry. This contract position is based in Elmhurst, Illinois, and involves managing customer inquiries, preparing quotations, and processing orders to ensure seamless customer service. The ideal candidate will excel at fostering strong relationships and maintaining organized workflows.

    Responsibilities:

    • Prepare accurate price quotations for both prospective and current customers.

    • Process and enter customer orders into the enterprise resource planning system, ensuring all necessary documentation is attached.

    • Address customer inquiries regarding pricing, orders, shipments, deliveries, and invoices in a timely and detail-oriented manner.

    • Serve as a liaison between customers and internal departments, promoting effective communication and collaboration.

    • Maintain and update customer information in the system, including filing and organizing sales order documents.

    • Represent the company at industry meetings and trade association events when required.

    • Assist with accounts receivable collections by following up with customers as needed.

    • Identify and report market opportunities, as well as flag potential challenges that could impact operations.

    • Handle incoming calls, directing them to the appropriate team or individual for resolution.

     

    The salary range for this position is $22/hr to $24/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    Requirements • At least one year of experience in customer service or inside sales.

     

    • Exceptional organizational and time management skills to handle multiple tasks efficiently.

    • Strong verbal and written communication skills to interact effectively with customers and colleagues.

    • Proficiency in Microsoft Office Suite and Adobe tools.

    • Ability to build and maintain positive business relationships with customers and internal teams.

    • All candidates are required to undergo a pre-employment process that includes screening.

    • Reliable transportation and a proactive attitude with a strong work ethic.

    • Physical ability to perform repetitive office tasks and occasionally lift up to 25 pounds. TalentMatch®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .