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Job Title: Service Manager Job Description

We are seeking a dedicated and experienced Service Manager to lead our Service and Customer Repair Division. This leadership role involves ensuring exceptional service delivery, efficient scheduling, and seamless coordination between departments. As a Service Manager, you will be instrumental in maintaining our high standards of customer service and operational excellence.

Responsibilities

+ Oversee the Service and Customer Repair Division, managing all aspects of client service and equipment repair.

+ Communicate directly with clients to understand their needs, provide updates, and resolve any issues.

+ Create and manage schedules for service technicians to ensure timely and efficient service delivery.

+ Address customer complaints promptly and professionally.

+ Serve as a liaison between the rental and equipment departments to ensure smooth workflow and communication.

+ Supervise repairs, including new parts installations and routine maintenance such as oil changes.

+ Collaborate with the Parts Manager to assist with inventory management and purchasing.

+ Supervise a team of 8-10 employees, providing leadership, training, and support.

Essential Skills

+ Proven experience in service management, preferably in construction equipment or a related field.

+ Strong leadership and team management skills.

+ Excellent communication and customer service abilities.

+ Organizational skills to manage schedules, inventory, and multiple priorities.

+ Ability to collaborate across departments and work in a fast-paced environment.

Additional Skills & Qualifications

+ Familiarity with construction equipment and tools is a plus.

+ Proficiency in MS Office Suite.

+ Experience in service troubleshooting, field service, mechanical, and customer service.

+ Knowledge of inventory control, purchase orders, and parts management.

Work Environment

This position is based in an office within a brick-and-mortar store. The work environment promotes collaboration and direct communication with team members and clients. Join a supportive, tight-knit team that values hard work and integrity, and enjoy the opportunity to represent top-tier equipment brands.

Job Type & Location

This is a Permanent position based out of South Windsor, Connecticut.

Pay and Benefits

The pay range for this position is $80000.00 - $100000.00/yr.

What We Offer

• 401(k) with company match

• Health, vision, and life insurance

• Paid time

Workplace Type

This is a fully onsite position in South Windsor,CT.

Application Deadline

This position is anticipated to close on Oct 8, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [email protected] (%[email protected]) for other accommodation options.