"Alerted.org

Description We are looking for an experienced Office Manager to join our team in Williamsville, New York. In this long-term contract role, you will manage complex transactions and provide precise support for inquiries and requests. You will play a key role in ensuring data accuracy, optimizing business processes, and delivering exceptional service to internal and external stakeholders.

Responsibilities:

• Process and resolve unique or complex transactions outside of the platform with efficiency and precision.

• Address and respond to platform inquiries while adhering to service level agreements (SLAs).

• Collaborate with Account Managers and Business Owners to identify opportunities and convert them into actionable outcomes.

• Maintain data integrity and generate quality reports to support data-driven decision-making.

• Analyze business trends and provide meaningful insights to enhance platform adoption and usage.

• Perform order entry and transactional functions to support team requests.

• Optimize business workflows to improve operational efficiency.

• Ensure accurate verification and completion of transactional requests.

• Provide general support to the team, including assistance with customer care and communication.

• Resolve issues promptly while maintaining professionalism and tact. Requirements • Two-year college degree or equivalent experience, or a minimum of 3 years of relevant experience in a functional area.

• High School Diploma or equivalent with at least 5 years of functional experience, preferably at a senior level.

• Strong understanding of customer service principles and effective communication techniques.

• Proficiency in Microsoft Excel, Outlook, and other Microsoft technologies.

• Demonstrated ability to analyze data and provide actionable insights.

• Excellent organizational skills and ability to prioritize tasks in a fast-paced environment.

• Collaborative mindset and ability to work effectively in a team setting.

• Familiarity with generating reports and metrics to ensure data quality and integrity.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .