"Alerted.org

Description

A TEKsystems client in downtown Columbia, SC would like to bring on a Senior Service Desk member on a 6 mo C2H opportunity. This person would join a team of 5 people (1 manager, 1 asst. manager, and 3 service desk members) to serve as the first point of contact for end users. They are ideally looking for someone who has been in an IT Support role for 5+ years and has aspirations to grow into a leadership role.

Duties include but are not limited to:

--Provide professional customer service following ITIL best practices. Provide advanced desktop troubleshooting support for common desktop applications such as those found in Microsoft products: Word, Excel Outlook, Visio, Project, Microsoft TEAMS, One-Note as well Internet browser software. Troubleshooting support for client specific software.

--Leverage FreshDesk Ticketing system to record support requests, ensure timely closure of work orders, and provide real time alerting and periodic analysis and reporting of request statistics.

--Provide comprehensive software and technology training to legislative members and staff.

--Evaluate and test for usability new releases of enterprise software.

--Works to continually improve business processes and streamline operational efficiency.

Top Skills' Details

1. STRONG Microsoft Office Product experience (This person will be taking tickets around excel, word, PowerPoint, Outlook etc. regarding troubleshooting/functionality)*

2. 5+ years of IT support experience, preferably over the phone rather than hardware

3. An Associates or Bachelor's Degree is required

Additional Skills & Qualifications

Must have Associates or Bachelors or pursuing

Must be 100% on-site M-F, 8am-5pm

Business Professional environment and attire

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $24.03 - $31.25/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbia,SC.

Application Deadline

This position is anticipated to close on Sep 30, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.