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Position: Service Coordinator

Pay Rate: $24.00 per hour

Job Description:

The Service Coordinator will assist with coordination of the work order entry and completion process for all jobs requested by the department. The Service Coordinator will assist the fleet coordinator with managing our fleet of company-owned vehicles. Coordinate with the experiential marketing team to support consumer events throughout the year.

Core Responsibilities & Duties:

Work order management/coordination

+ Distributes and dispatches work orders to team members daily

+ Creates work orders related to new bike set up

+ Produce work orders requesting work necessary to disposition bikes

+ Enters documentation and completes work orders for Jobs requested of the department

Fleet Management

+ Lead the storage and movement of bikes onsite

+ Conduct quarterly company owned vehicle audits

+ Work with dock and material handlers to receive, store, and ship bikes

+ Organize deliveries with the freight carriers that includes providing load lists for events to carriers

+ Track mileage and service history to ensure periodic maintenance is completed for all vehicles

Administrative Duties

+ Parts Ordering – create orders to support team mechanics and rallies to keep vehicles available

+ Approve Company Owned Vehicle riders – review and approve documents needed to ride

+ Orchestrate daily movement of COVs on campus

+ Manage location updates of COV’s

+ Other duties as assigned.

Qualifications:

+ Bachelor’s degree in Business Administration, Transportation, Logistics, or a related field (preferred).

+ Strong interpersonal communication skills

+ Three years of work in fleet coordination and/or work in a service department coordination role - preferred

+ Intermediate or higher-level skills with Excel and Microsoft suite products

+ Detail-oriented mindset including a process driven approach to record keeping

+ Ability to work and coordinate in an ambiguous environment while following standardized processes

+ Ability to meet deadlines and exceed customer expectations while maintaining a high level of integrity

Forward Air is an Equal Opportunity Employer.

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About Us

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations – supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete® Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies (https://www.newsweek.com/americas-most-trustworthy-companies-2022/transport-logistics-packaging) " publication

About the Team