• Operations Center Support Technician

    ManTech (San Antonio, TX)


    ManTech seeks a motivated, career and customer-oriented **Operations Center Support Technician** to join our team in **San Antonio, Texas** . This is a 24x7 watch-floor position with rotating shifts that can vary between 10-12 hours. Ability to support rotational schedule to include day, mid and night shifts is a requirement.

    Responsibilities include, but are not limited to:

    + Review, assign, reconcile and support the transfer of data throughout their lifecycle.

    + Provide technical assistance and telephonic support for monitoring to Intel Customers.

    + Help provide support for Workflow Management services

    + Communicates with technicians to determine task assignments

    + Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments

    + Follows up with other work centers to ensure task completion and task assignment

    + Monitor and support ticket workflows

    Minimum Qualifications:

    + Bachelor’s degree in a technical discipline from an accredited college or university. Five (5) years of additional related experience may be substituted for a degree.

    + 2+ years of Information Technology experience supporting a help desk environment

    + Ability to support rotating work schedule as necessary for 24x7 operational support.

    Preferred Qualifications:

    + 5+ years of related experience supporting a help desk environment.

    + IAT Level II certification.

    Clearance Requirements:

    + Must have a current/active Top Secret/SCI with Polygraph

    Physical Requirements:

    + The person in this position must be able to remain in a stationary position 50% of the time.

    + Occasionally move about inside the office to collaborate with other leaders/teams, use standard office automation equipment, and virtual communication.

     

    ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

     

    If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at [email protected] and provide your name and contact information.