• Social Media Chatbots Consultant

    COOLSOFT (Dauphin County, PA)


    Social Media Chatbots Consultant

     

    (Jobs in Dauphin County, PA)

     

    Requirement id 155253

     

    Job title Consultant

     

    Job location in Dauphin County, PA

     

    Skills required Lead Developer, Microsoft Platforms, SAP ERP, Social Media Chatbots

     

    Open Date 24-Sep-2025

     

    Close Date

     

    Job type Contract

     

    Duration 8 Months

     

    Compensation DOE

     

    Status requirement ---

     

    Job interview type ---

     

    Email Recruiter:coolsoft

     

    Job Description Consultant: Lead Developer, Microsoft Platforms, SAP ERP, Social Media Chatbots

     

    Start Date : 10/13/2025

     

    End Date : 05/30/2026

     

    Submission Deadline : 10/01/2025

     

    Client Info: PTC

    Note:

    * **Remote w/ occasional onsite requirements**

    Description :

    Description of Duties

    • Study and understand the PTCs current, plus desired, Microsoft CE application, configurations, and technologies.

    • Coordinate changes and designs to the CBOS and UBOS, plus the PTCs other technologies, ensuring they meet PTCs needs and follow standards and policies.

    • Architect and build a roadmap for delivery.

    • Assign work and manage and mentor a team of CRM and full stack developers.

    • Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.

    • Advise PTC leadership on current trends in Microsoft CE applications and functionalities.

    • Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders.

    • Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making.

    • Architect, and Develop Microsoft CE customizations and configurations to meet PTCs functionality needs.

    • Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.

    • Act as an expert for Data Migration to Microsoft CRM.

    • Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC.

    • Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.

    • Lead and participate in project team activities for system work efforts related to enterprise systems.

    • Work independently to accomplish the tasks and duties assigned.

    • Adhere to and follow all PTC standards, policies, and procedures.

    • Utilize various software and/or technology tools to perform job duties.

    • Perform tasks and other duties as related to this position and role and assigned by the PTC.

    Minimum Experience

    • 10 years of Microsoft CE application software systems implementation experience.

    • 10 years of experience developing CRM applications using .Net, JavaScript, Python, React, SSIS, Reporting Services.

    • 5 years as a Microsoft certified FastTrack solution architect for business applications.

    • 2 years of experience leveraging Azure AI services and Machine Learning for developing Microsoft D365 CE business applications.

    • Delivered 2 projects as a certified FastTrack project for Business Applications.

    • Delivered 1 successful implementations leveraging AI technologies to enhance customer service operations, including Development and implementation of AI-driven chatbots and virtual assistants, Leveraging Copilot and Azure AI for Microsoft Dynamics CRM solution deployment.

    • Hands-on experience with Dynamics Contact Center solution deployment, including ability to manage and optimize communication processes, improving efficiency and customer satisfaction.

    • Conducted training sessions on AI tools and Dynamics Contact Center features, ensuring team members are proficient and up-to-date with the latest technologies.

    • Proven implementation experience in Data Migration to Microsoft CRM from other non-COTs account management systems.

    • Proven implementation experience in developing integrations with ERP systems and data repositories.

    • Implemented high-volume contact center applications, including CRM, Portal, and Mobile Apps for customer service, Natural Language Interactive Voice Response (IVR), ChatBOT functions enabled.

    • Strong under

     

    Call502-379-4456 Ext 100for more details. Please provide Requirement id: 155253 while calling.

     

    EOE Protected Veterans/Disability