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Certification & Accreditation Coordinator

Association Management Washington, D.C.

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Description

Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C. We are currently seeking a Coordinator of Admissions and Applications to serve Smithbucklin client, the Institute for Credentialing Excellence (I.C.E.) The Institute for Credentialing Excellence, or I.C.E., is a professional membership association that provides accreditation, education, networking, and other resources for organizations and individuals who work in and serve the credentialing industry.

This role will be integral in managing the accreditation applications for I.C.E.'s accreditation services .

At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.

Primary Duties & Responsibilities:

+ Review applications for quality control, compile applicant materials for review, monitor packet review progress

+ Coordinate the accreditation process and communication flow with applicants for I.C.E. accreditation using Heuristics platform

+ Write and distribute correspondence on accreditation application deficiencies, inquiries, or decisions

+ Coordinate applicant national exams including communications, exam materials, and support for day of exam

+ Attend NCCA Commission and ACAC Council meetings

+ Allocate time according to budget and create critical dates and project plans

+ Contribute effective and creative ideas to planning and processes improvements

+ Attendance at educational events and client meetings; some travel as needed

+ Additional duties will include coordinating various membership activities, day-to-day association operations, and member communications/ customer service

Knowledge, Skills, & Abilities:

+ Familiarity with certification, accreditation and/or admissions processes preferred

+ Excellent written and verbal communication skills

+ Strong proficiency in time management and organizational skills (multiple concurrent tasks)

+ Strong initiative with quality control, detail orientation, and results-driven work style

+ Project management skills including managing multiple contributors and deadlines

+ Customer service orientation including demonstrated ability to develop sensitivity and awareness of different stakeholders and expectations

Education & Work Experience Required:

+ Bachelor's degree or equivalent experience

+ 3-5 years total professional experience.

+ Relevant experience in accreditation or admissions environment

+ 1-2 years of supervisory experience

Primary Duties & Responsibilities:

+ Directly supervise support staff; indirectly coordinate Service Unit staff support of client

+ Assist staff in generating relevant, accurate, and timely reports that assist with understanding trends in accreditation and application programs and communicating those trends to association volunteer leaders and staff

+ Manage volunteer committees in determination and execution of programs. Assure strategic goals are being met and future leaders are being mentored for committees

+ Strong writing skills needed to: draft correspondence to applicants; promote the programs in a professional and accurate manner may include creating and editing written correspondence and social media posts; and maintain information flow on the requisite websites for maximum comprehension by potential applicants.

+ Strong critical thinking skills to assist in guiding the applications through the proper process, gaining input from various stakeholders as appropriate, and ensuring the applications are completed in a timely fashion by following specific processes

+ Project Management: Experience in prioritizing, delegating, and managing projects from inception to completion

+ Participate in development and execution of associations' strategic plans

+ Report to the Manager/Senior Manager on the team for guidance

+ Manage client financial budgets related to assigned program; ensure adherence to budget guidelines and objectives

Knowledge, Skills, & Abilities:

+ Being a valued resource to the teams

+ Strong leadership skills

+ Professional, concise, written and verbal communications skills to include email etiquette

+ A proactive approach to process management

+ Ability to learn on the fly

+ Demonstrated ability to apply sound business judgment related to conflict resolution and knowing when to escalate issues to supervisor

+ Ability to build strong relationships with volunteer leaders

Where Do You Fit?

Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferrable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people – regardless of position or compensation – an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.

Our hybrid environment offers you the option of working from home two days per week. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.

Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $62k-$65.

Equal Employment Opportunity

At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of reference and background investigation based on position.

Smithbucklin will not sponsor applicants for work visas and as a precondition of employment, you must be authorized to work in the United States permanently.