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Position Summary:

Responsible for providing system and process/workflow training to one or more of the following areas as part of a Clinically Driven Revenue Cycle: Corporate Business Services (CBS) Patient Accounting teams, Patient Access, HIM & Coding, McLaren Medical Group and Ancillary departments throughout the McLaren organization. Also, serves as a member of the McLaren CBS Process Excellence team and provides training and onboarding for new Corporate/CBS employees. Position is partially remote.May require travel to hospital sites, as needed.

Essential Functions and Responsibilities as Assigned:

+ Provides Cerner Millennium and Experian application and process/workflow training.

+ Identifies recurring challenges or issues with end users, and develops job aids, user guides, workshops, e-learning, and/or curriculum to address gaps in understanding.

+ Acts as a liaison to all supporting departments to ensure consistency of system usage, workflows, and training materials.

+ Partners with IT in maintenance of Cerner training environments. Creates training scenarios and patient data profiles.

+ Assists department managers to identify Super Users; train and work with Super Users when training new workflows and have them assist in identifying process or workflow issues.

+ Engages in coaching, feedback, and performance improvement strategies for underperforming staff. Ensure staff have access to necessary policies, procedures, training and other tools and resources necessary to complete their responsibilities.

+ Collects and manages individual course logistics, scheduling, class enrollments, course completions, and evaluations, grading classes within LMS systems.

+ Collaborates with the Process Excellence & IT application teams for project planning and execution, curriculum development, and project execution.

Qualifications:

_Required_** **:

* Bachelor’s Degree in Healthcare Administration, Business Administration, Organizational Development, Human Resources or a related field

* Three years training, revenue cycle and/or project management experience

* Three years experience in delivery of virtual training (Microsoft Teams) and Instructor led training.

_Preferred:_

* Five years in Patient Accounting, Patient Access, or HIM & Coding.

* Three years of experience in Cerner system

* Working knowledge of CPT, HCPCS, and ICD-10

* Certifications through HFMA, ATD, or Cerner.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans