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Job Description

As retail is ever-changing and the challenges become more complex and cross-functional, Nordstrom has realized the need for a centralized team that partners closely with leaders across business, merchandising, human resources, technology, and operations to deliver step changes in our results. Come join our newly formed   Enterprise Operations team , focused on delivering enterprise-wide capabilities, plans, and data & insights, that advance Nordstrom 's top strategic priorities. You’ll be a part of a small, high-impact team with deep experience in management consulting, finance, merchandising, product management, and operations. Within this mighty team, we’ve intentionally positioned this role to ensure the key rhythms and best practices are found and thoroughly tested within our Operations team as the team that leads from the front . We do this by creating connections across all functions across Operations , building strong analyses, narratives and visibility into the key strategies that will help us achieve our ambitions. This role will be responsible for building, maintaining, and progressing key partnerships throughout the Operations necessary to drive and support an atmosphere of continuous improvement and operational excellence leading Scaled Events (Nordstrom’s Anniversary sale and Holiday) and the Operations COE (Center of Excellence) Portfolio through the development of processes, tools and business rhythms in support of the Operations COE.

As Program Manager 2  on the Enterprise Planning & Delivery Team, you will play a critical role flexing across the operations teams , enabling senior leaders and their teams to drive the business through the support of our advancing supply chain and operational practices . This specific role will also have an outsized responsibility for our most critical events of the year, Anniversary and Holiday. You will collaborate with key stakeholders across the enterprise to develop an approach and tactical actions that will strengthen our operational execution – focused on, but not limited to, program management elements. This requires a candidate that is motivated, proactive, results-oriented, and able to navigate ambiguity. Someone with a unique blend of strategic thinking, program and project management, and problem-solving skills – both quantitative and qualitative. The day-to-day work will include crafting compelling communications materials, developing effective processes, tools and templates, and meeting with leaders and teams across operations. This position reports to the Senior Director, Enterprise Planning & Delivery.

A Day in the Life:

+ Develop and maintain program management best practices across the operations por t folio , including regular reviews, operational readiness and monitoring during peak volume times, and continuous improvement mechanisms

+ Coordinate real-time decision-making across various stakeholder groups

+ Support ad hoc performance requests and deep dives

+ Identify and align on action items and prioritization for future events – rolling forward into the next phase of planning

You Own This If You Have:

+ Bachelor’s degree in Supply Chain Operations , Business, or equivalent or work-related experience in supply chain operations, retail operations, or related discipline

+ 5 + years supply chain industry experience preferably in retail distribution or e-commerce fulfillment

+ 5+ years e xperience in Program and/or Portfolio Management with demonstrated outcomes on program governance, success measures and program management skills in merchandise, operations, engineering, stores, and technology projects

+ Strong interpersonal, verbal, and written communication skills

+ Ability to develop project plans and manage project execution

+ Ability to work across a wide breadth of topics, focusing in on the things that matter vs getting overwhelmed by less important details

+ Proficiency in Excel and PowerPoin t

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

+ Medical/Vision, Dental, Retirement and Paid Time Away

+ Life Insurance and Disability

+ Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.

• 2022 Nordstrom, Inc

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$92,000.00 - $155,000.00 Annual

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\_Overview\_17-19.pdf

About Us

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.

Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WINWe’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.

Come on! Join us!