"Alerted.org

Job Description

The Director of IT Operations will lead the day-to-day operations of the firm’s critical technology infrastructure, ensuring seamless performance, efficient change management, operational efficiency, adherence to best practices, and successful new technology deployments. The position requires expertise in complex technology environments and network systems, with the ability to optimize performance and navigate technical challenges. Additional responsibilities will include developing and implementing a comprehensive infrastructure standard for cloud, voice/data networks, servers, storage, security, data management, and user accounts. Fostering a culture of operational excellence by establishing efficient procedures, processes, and policies. Collaborating closely with key stakeholders across the firm to ensure a robust, secure, and cost-effective technology environment. Leading and mentoring a team of IT professionals to ensure smooth operations and successful project execution.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

- 10 + years of experience within IT Operations with 5 + leading technical teams to operational excellence

- Experience in developing infrastructure standards and managing third-party service providers

- Strong familiarity with ITSM methodologies (ITIL) and ITOM tools and monitoring and visualization platforms like Splunk, Grafana, ELK Stack, LogicMonitor, or Datadog.

- Deep knowledge of servers, networks, storage, virtualization, and security systems.

- Experience working with Azure cloud, on-prem to cloud migrations and cloud security best practices

- Deep expertise building comprehensive Disaster recovery plans and executing along side security

- Strong people management skills, including the ability to coach and execute development opportunities, ability to foster a high-performance culture and manage team dynamics effectively