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Concierge

Company: HealthAlliance Hospital

City/State: Kingston, NY

Category: Clerical/Administrative Support

Department: Service Excellence and Engagement

Union: No

Position: Part Time

Hours: Varied

Shift: Day

Req #: 44742

Posted Date: Sep 25, 2025

Hiring Range: $17.55/HR - $22.06/HR

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/30520) Internal Applicant link

Job Details:

Concierge Team is responsible for achieving and maintaining a high level of internal and external customer satisfaction. This position will safely and efficiently carry out Concierge & Patient Experience tasks in compliance with established policies and procedures.

Responsibilities:

All Entrances:

+ Utilize Fast Pass technology to screen and assign badges to visitors.

+ Utilize Green Security technology to screen and assign badges to vendors.

+ Serve as a resource providing patients & visitors wayfinding support.

+ Communicate cooperatively and constructively with patients, area supervisors, families, administration and other clinical and non-clinical departments.

+ Appropriately communicate the arrival of visitors from the Media, Agencies and Organizations following established policy & procedures.

+ Manage negative patient experiences in real time; escalating complaints/grievances to Patient Experience Leadership when applicable.

+ Assist Patients/Visitors with record requests.

+ Partner with Security team to help ensure the safety of all patients & visitors.

+ Maintain knowledge of code calling and response.

+ Identify obstacles and share suggestions with leadership on regular basis.

+ Perform other duties as assigned.

Mary’s Ave Entrance / Broadway Entrance (Medical Village)

+ Assist patients and visitors with navigation/way-finding throughout Broadway campus.

+ Appropriately confirms outpatient appointments and informs respective department upon arrival.

+ Appropriately utilizes tracking system to request patient transport for patients and/or visitors needing wheelchair assistance. If Patient Transport is not available, transports patient to/from department.

+ Assist with parking validation when needed.

+ Appropriately follow visitation policy & procedures in accordance with NYS DOH requirements (face masks & outpatient appointments).

Emergency Department

+ Upon Charge Nurse approval, bring patient and visitor(s) from waiting room to assigned ED Treatment room.

+ Conduct routine lobby rounding and ensure patients are made aware of expected wait times (utilizing paragon bed board & computer on wheels).

+ Utilizing radio with earpiece, communicate real time information to Emergency Department Charge Nurse regarding patient inquires.

+ Appropriately escalate patient complaints to ED Navigator for support.

+ Appropriately follow visitation policy & procedures in accordance with NYS DOH requirements, escalating any emergency department extenuation circumstances to Patient Experience Leadership.

+ Properly identify patient’s belongings, record belongings and communicates with the distribution team.

Requirements/Qualifications:

Experience:

+ Health Care or related customer service experience preferred.

Education:

+ High School Degree or equivalent.

Licenses / Certifications:

N/A

Other:

+ Must have excellent communication and problem-solving skills

+ Strong interpersonal skills

+ Team player with cross-functional ability

+ Capable of working independently

+ Selected computer skills

About Us:

HealthAlliance Hospital

Benefits:

We offer a comprehensive compensation and benefits package that includes:

+ Health Insurance

+ Dental

+ Vision

+ Retirement Savings Plan

+ Flexible Savings Account

+ Paid Time Off

+ Holidays

+ Tuition Reimbursement

External Applicant link (https://pm.healthcaresource.com/cs/wmc1/#/preApply/30520) Internal Applicant link

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