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Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

The Platform and Reliability Engineering (PRE) team at Apptio is responsible for enhancing and maintaining our IDP and driving the adoption of platform best practices across our engineering teams. We are a distributed team working across three locations including the United States, Poland, and Australia.

Your role and responsibilities

You Are

Passionate about problem solving and have experience developing platform features designed to improve the developer experience here in Apptio + IBM. Your team can count on you to solve challenging problems across the entire Apptio portfolio. You collaborate with other Platform Engineers, developers, and support teams to help provide value to the broader organization. You take responsibility when fixing problems in an automated code first way and are happy to step outside your comfort zone to develop your skillset.

Responsibilities

* Develop self-service features and services specifically designed to improve developer velocity

* Manage deployments of Apptio services via ArgoCD

* Streamline the CI process via GitHub Actions and create reusable templates for our developer's consumption

* Improve observability of the services within your purview by reviewing KPI dashboards and alerting

* Use and contribute to runbooks to troubleshoot and triage production issues

* Detect issues and handle Tier 1-2 troubleshooting

* Participate in online "swarm" collaboration sessions

* Collaborate with Apptio product developers

* Participate in on-call rotation

* Perform maintenance of the platform (patching, resets, upgrades, etc.)

Required technical and professional expertise

* 2+ years’ experience in a Platform Development, DevOps, SRE or adjacent role

* Experience with at least one programming or scripting language (Preferably Golang)

* Experience working with distributed application deployment and management

* Experience working with container technologies (e.g., Kubernetes, Docker)

* Experience working with Infrastructure-as-code (IaC) concepts

* Experience working with cloud provider services such as AWS, Azure, or Google Cloud Platform

* Familiarity with RESTful systems and their APIs

* Desire working with a remote team

* Fluent English language skills

Preferred technical and professional experience

* Experience with Monitoring Technologies (Prometheus, Splunk, Datadog, etc.)

* General knowledge of GitOps and CI/CD principles

* Experience with an Internal Developer Platform

* Experience with CNCF products such as Cilium, Karpenter and a good knowledge of the CNCF landscape

* Experience with the HashiCorp product suite (Vault, Terraform, Consul, etc.)

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.