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Mgr Installation
- CSC ServiceWorks (Dallas, TX)
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The CSC ServiceWorks Story
CSC ServiceWorks is a leading provider of commercial laundry and air-vending solutions across the U.S. and Canada, with nearly a century of experience and over one million machines in operation, serving more than 40 million consumers annually through innovative technology, pay platforms, and trusted client partnerships. Supported by a team of over 2,300 professionals, CSC serves diverse industries including multi-housing, universities, convenience stores, and hospitality, delivering reliable equipment, responsive service, and technology enabled solutions. Guided by values of trust, respect, and integrity, CSC connects people with technology while empowering communities, clients, and employees to thrive, maintaining a focus on purposeful, community driven innovation.
Overview
**Manager Installation** _Monday - Friday 7:00am - 4:00pm_
We are seeking a results-oriented, hands-on leader to manage branch operations with direct P&L accountability. This role requires a strategic, data-driven approach, leveraging KPIs to drive operational excellence, cost efficiency, and superior service delivery. The ideal candidate brings strong warehouse and delivery/transportation experience, thrives in a fast-paced environment, and leads by example with a proactive, solution-oriented mindset.
+ Own full **P&L responsibility** for branch operations, making strategic decisions to maximize profitability.
+ Drive operational performance through **KPI analysis** , identifying trends, inefficiencies, and opportunities for improvement.
+ Oversee **warehouse operations** , including inventory management, shipping/receiving, equipment maintenance, and resource allocation.
+ Manage end-to-end **delivery and installation operations** , ensuring timely, accurate, and safe execution.
+ Collaborate cross-functionally with sales, service, and corporate teams to optimize workflow and customer satisfaction.
+ Serve as a **hands-on leader** , working alongside staff in the field when necessary to coach, train, and ensure standards are met.
+ Proactively address customer issues, operational challenges, and process improvements.
+ Maintain accurate operational and financial reporting using company systems.
Leadership Responsibilities:
+ Recruit, develop, and retain a high-performing team, setting clear expectations and measurable goals.
+ Establish a **metrics-driven culture** , ensuring accountability, efficiency, and continuous improvement.
+ Monitor and manage employee performance, providing coaching, training, and disciplinary action as necessary.
+ Implement and enforce company policies, procedures, and safety standards.
+ Lead with a **proactive, hands-on approach** , fostering a culture of initiative, problem-solving, and operational excellence.
Benefits & Perks
+ Work Life Balance!
+ 75% Employer Contribution to Medical, Dental, and Vision insurance
+ Health Savings Account with Employer Contribution
+ Year-round Work & Paid Training
+ Company Paid Life, Short-term, and Long-term Disability Insurance
+ 401k with generous Company Match
+ Paid Time Off (PTO) & Holiday Pay
+ Flexible Spending & Health Savings Account
+ Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more!
+ Education Reimbursement Program
+ Paid employee Referral program
What we’re looking for
Education & Experience
+ High School Diploma or equivalent required
+ 7–10 years of related experience and/or training, or equivalent combination of education and experience
+ Associate’s degree preferred
Knowledge, Skills & Abilities
+ Strong analytical and problem-solving skills; interpret reports, instructions, and regulations
+ Excellent written and verbal communication; present effectively to management and teams
+ Proficient in Microsoft Office and specialized technology systems; strong tablet, smartphone, and computer skills
+ Comfortable working with mathematical concepts and drawing data-driven conclusions
Licenses & Certifications
+ Valid driver’s license with a clean record
+ Ability to obtain Motor Carrier Medical Examiner’s Certificate and Commercial Driver’s License
+ Forklift certification required; forklift trainer certification may be preferred
+ Efficient record-keeping skills
Technical & Warehouse Skills
+ Read maps and follow directions
+ Prioritize tasks in a busy warehouse and delivery environment
+ Skilled with large power tools and installing large appliances
+ Intermediate plumbing and/or electrical knowledge
+ Familiarity with mechanical and electrical functions
Appliance Warehouse Requirements
+ Must be 21+ years old
+ Ability to operate a commercial vehicle safely
Physical Requirements
+ Lift 35–100 lbs regularly; work in varied environmental conditions
+ Push/pull hand carts loaded with washers, dryers, and air machines
+ Navigate stairs and restrictive areas; squat, kneel, crawl, reach overhead while handling tools or service parts (20–50 lbs)
+ Drive long distances as required
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