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Description

Citizens currently has an opening for a Manager on our Operational Risk Management (ORM) Oversight team focused on technology, cybersecurity, and data controls. The role will provide independent oversight, review, and challenge of the design and testing of controls. The colleague collaborates with key stakeholders across the enterprise ensuring material risks within these groups have well defined and adequately tested controls to mitigate the identified risks. It is expected that this colleague will have strong domain knowledge of technology, cybersecurity, and data risks, as well as associated controls. The colleague is also expected to understand industry best practices, US regulatory requirements, and the external environment.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Responsibilities:

+ The colleague will be focused on performing control assurance activities. Primary responsibilities include independent oversight, review, and challenge of control changes and the results of control testing as performed by the first line of defense. Additional activities may include reviewing Risk and Control Self-Assessments for appropriate inclusion of controls. The colleague may also be involved in reviewing Issues and new business initiative risk assessments.

+ The colleague will advise first line risk partners on the adequacy and effectiveness of their controls and control testing. They will collaborate with key stakeholders, including all three lines of defense, to escalate emerging risk issues that require remediation and collaborate directly with stakeholders while driving accountability.

+ The colleague must understand the external environment, including emerging risks within the industry and the priorities of the regulatory agencies. They then need to determine how any changes in the environment necessitate changes to controls or testing strategies.

+ The colleague will Operate within existing governance structures with an eye towards making these processes more efficient and effective.

+ The colleague must be actively engaged in supporting the business by providing domain-relevant advice, monitoring, and credible expert challenge to ensure the independent ORM Program is effectively implemented.

Required Experience:

+ Risk management experience from working in the financial services industry

+ Demonstrated domain expertise in evaluating the design and operating effectiveness of technology, cybersecurity, and data controls

+ Experience in an organization that is under strong regulatory oversight and scrutiny

+ Proven ability to develop and maintain high impact relationships with peers and managers

+ Decisiveness and sound judgment on a consistent basis

+ Capacity to challenge status quo

+ Influencing and conflict resolution skills

+ Strong business writing skills

+ Proficient use of Word, Excel, PowerPoint, and Visio

Required Skills:

+ Technology, Cybersecurity, and Data Risk Expertise

+ Control Design and Testing Oversight

+ Regulatory and Industry Standards Knowledge

+ Stakeholder Collaboration and Influence

+ Risk Assessment and Issue Management

Education:

+ Bachelor’s degree required

+ Certifications Preferred: Certified Information Systems Auditor, Certified in Risk and Information System Controls, Certified Internal Auditor, Certified Public Accountant, or other relevant risk certifications

Hours and Work Schedule:

+ Hours per Week: 40

+ Location: Johnston RI, Boston MA, or Westwood MA

+ Work Schedule: Monday-Friday

Pay Transparency

The salary range for this position is $79,500-$125,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Citizens will not sponsor an applicant for a work visa, such as an H-1B, for this position.

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Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

10/31/2025