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Description

Technical Program Manager - Strategic Technical Operations

Purpose

We seek a Technical Program Manager (TPM) to drive our Strategic Technical Operations initiatives. This role will lead complex technical programs, establish rhythm of business processes, and implement AI solutions to optimize operations and drive business outcomes.

Background

Our Strategic Technical Operations team faces increasing complexity in technical program delivery while managing critical business processes. We need a skilled TPM who can navigate this complexity, establish consistent operational cadences, and leverage AI to transform how we deliver results.

Role Overview

As a Technical Program Manager for Strategic Technical Operations, you will lead cross-functional technical programs that directly impact our operational efficiency and business outcomes. You will establish and maintain rhythm of business processes that ensure consistent delivery and accountability. Additionally, you will identify opportunities to implement AI solutions that automate routine tasks, provide predictive insights, and enhance decision-making capabilities.

Key Responsibilities

Technical Program Management

Lead complex technical programs from conception through implementation, ensuring alignment with business objectives and technical requirements

Develop comprehensive program plans with clear milestones, dependencies, and success metrics

Identify and manage risks, developing mitigation strategies to ensure program success

Drive technical decisions by facilitating discussions among stakeholders with competing priorities

Communicate program status to leadership, highlighting risks, blockers, and required decisions

Rhythm of Business Process Management

Establish and maintain consistent operational cadences for planning, execution, and review

Create standardized reporting mechanisms that provide visibility into program health

Implement governance structures that ensure accountability and drive results

Facilitate regular business reviews that assess performance against established metrics

Continuously improve processes based on lessons learned and changing business needs

AI Implementation and Optimization

Identify opportunities to leverage AI for process automation and decision support

Collaborate with data scientists and engineers to develop AI solutions that address specific business challenges

Establish metrics to measure the effectiveness of AI implementations

Create feedback loops that enable continuous improvement of AI models

Develop strategies to scale successful AI implementations across the organization

Qualifications

Bachelor's degree in Computer Science, Engineering, or related field

5+ years of experience in technical program management

Demonstrated ability to lead complex technical programs with multiple stakeholders

Experience establishing and maintaining rhythm of business processes

Knowledge of AI technologies and their practical applications

Strong analytical and problem-solving skills

Excellent communication and stakeholder management abilities

Impact

In this role, you will transform how our organization delivers technical programs by establishing consistent processes and leveraging AI to drive efficiency and innovation. Your work will directly impact our ability to meet business objectives, improve operational performance, and maintain competitive advantage in a rapidly evolving landscape.

Next Steps

If you are passionate about technical program management, process optimization, and AI implementation, we want to hear from you. Join our team and help shape the future of our Strategic Technical Operations.

This narrative job description follows Amazon's writing principles with clear, concise language and active voice. It highlights the three key aspects of the role while providing specific details about responsibilities and qualifications. You can adjust the content to better match your specific organizational needs or add more details about your company culture and benefits.

Key job responsibilities

We are looking for a Senior Product Manager to imagine, plan, test and develop the product and content strategies that help to connect shoppers with on-demand and Live videos across the Amazon experience.

You will work closely with engineering, UX, marketing, data sciences, and other PMs to craft and manage the requirements and roadmap for crucial video distribution and content strategies, then measure and manage their success.

You will research and champion our customers’ needs, including shoppers, creators, and advertisers. You will leverage metrics, customer research, competitive analysis, and your own creativity to elevate the experience for our customers. You will own monitoring and reporting the success of your programs to executive management.

About the team

Enterprise Engineering is looking for a Technical Program Manager - Strategic Technical Operations.

We are seeking an experienced Technical Program Manager to join our Strategic Technical Operations team. In this role, you will lead technical programs and contribute to our rhythm of business processes while leveraging AI technologies to drive innovation and efficiency.

Key Responsibilities

Lead complex technical programs from conception through implementation, ensuring alignment with business objectives and technical requirements

Develop and maintain rhythm of business processes to ensure consistent delivery and operational excellence

Leverage AI technologies to optimize operations, automate processes, and drive data-informed decision making

Create and maintain program documentation, including roadmaps, timelines, and status reports

Collaborate with cross-functional teams to identify technical requirements and dependencies

Manage risks and issues, developing mitigation strategies to

Basic Qualifications

- 3+ years of technical product or program management experience

- 2+ years of software development experience

- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience

- Experience managing programs across cross functional teams, building processes and coordinating release schedules

Preferred Qualifications

- 3+ years of working directly with engineering teams experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,500/year in our lowest geographic market up to $197,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.