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Description We are looking for a dedicated Recovery Representative to join our Accounts Receivable team in Rochester, New York. In this role, you will focus on resolving past-due invoices in a timely and accurate manner, balancing exceptional customer service with effective collections. This is a long-term contract position that plays a critical role in mitigating financial risk while fostering positive client relationships.

Responsibilities:

• Investigate and resolve billing discrepancies and disputes to ensure accurate financial outcomes.

• Provide attentive customer service to both internal and external clients, addressing concerns and offering solutions.

• Utilize knowledge of company products and systems to make informed revenue-related decisions.

• Research and analyze customer accounts to support decision-making and problem resolution.

• Collaborate with mentors and resources to recover outstanding receivables and minimize financial exposure.

• Apply established standards and guidelines to navigate complex billing scenarios and disputes.

• Participate in ongoing training sessions to enhance skills and stay updated on industry practices.

• Adhere to department policies and procedures to maintain operational consistency.

• Contribute to a positive team culture by supporting colleagues and upholding performance standards. Requirements • High school diploma with at least 3 years of experience in customer service, finance, accounting, or payroll.

• Strong organizational, communication, and decision-making skills.

• Proficiency in Microsoft Excel, Word, and Access.

• Ability to research and analyze financial data effectively.

• Experience in accounts receivable, billing, and dispute resolution.

• Knowledge of collection processes and revenue accounting.

• Commitment to delivering exceptional customer service.

• Willingness to participate in ongoing training and skill development.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .