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Description

We are looking for a skilled IT Support Analyst to join our team in Brunswick, Georgia. In this position, you will play a pivotal role in ensuring seamless technical operations, providing support for various systems including Windows OS, macOS, Microsoft 365, and Active Directory. If you thrive in a fast-paced environment and enjoy solving technical challenges while delivering exceptional customer service, this role is for you.

Responsibilities:

• Diagnose and resolve technical issues related to Windows OS and macOS systems.

• Provide support and administration for Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive.

• Manage user accounts, permissions, and group policies using Active Directory.

• Install, configure, and maintain desktop hardware, software, and peripheral devices.

• Record and document support activities, solutions, and processes within the ticketing system.

• Escalate complex technical issues to senior IT team members when necessary.

• Offer guidance and training to users on best practices and self-service tools.

• Ensure customer satisfaction through prompt and effective technical support.

• Collaborate with cross-functional teams to improve IT operations and service delivery.

Requirements • Demonstrated experience in IT support or help desk roles.

• Strong proficiency with Windows OS and macOS environments.

• Hands-on experience with Microsoft 365 applications and Active Directory management.

• Excellent problem-solving and troubleshooting abilities.

• Strong communication and interpersonal skills.

• Ability to prioritize and manage multiple tasks efficiently.

• Commitment to providing exceptional customer service and support.

• Familiarity with desktop hardware, imaging, and workstation setup. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .