• Hybrid HR Contact Center Support

    Adecco US, Inc. (Tampa, FL)


    Adecco is currently assisting a Client in their search to fill a **Hybrid HR Contact Center Support** position in Tampa, FL 33607 zip code.

     

    Pay Rate: $** **22.93/HR

    Shift: Monday – Friday 9am – 5:30pm (3 days onsite)

    **Job Description** :

    + ******The role is more of a high caliber customer service representative and maintaining data versus a typical HR role**

    + Responsible for providing administrative support by documenting employee data changes, performance reports and communications.

    + Answering inbound phone calls, creating cases, payroll inquiry support, other administrative duties as assigned.

    + Answer and field all types of calls that come in – provide assistance and/or direction.

    + Payroll Support

    + Closely partner with Payroll team as it relates to inquiries

    + Field employee and HR payroll questions to properly direct them to the right resolution

    + Day-to-day Support

    + Provide One HR expertise and support to the HR community and employees

    + Tuition Reimbursement processing

    + Employee Verifications

    + Policy Questions & Compliance and Policy Acknowledgements

    Qualifications:

    + High School Diploma or GED equivalent

    + Attention to detail and critical thinking skills are a must

    + Looking for at least 5 years of years' experience

    + *****They don’t need to know how to process payroll, rather understand logic of how timekeeping and payroll works to be able to answer employee questions.**

    + 5 years Call Center Customer Service experience and Success Factors are helpful

    + They use ServiceNow for Case Management.

    + Microsoft Outlook/Teams/Excel experience.

    + ****Bilingual in Spanish preferred

     

    Apply Today** to be considered for this **Hybrid HR Contact Center Support** job and any other positions with Adecco **.

     

    **Pay Details:** $22.93 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance

    **Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.