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Technology Operations Specialist II

Jersey City, New Jersey;Charlotte, North Carolina; Richmond, Virginia

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

We are seeking a CyberArk Credentials, Vault, Infrastructure, and Application Operations Specialist to join our security and operations team. In this role, you will be responsible for managing and maintaining our CyberArk Privileged Access Management (PAM) platform to ensure secure, compliant, and efficient credential management across infrastructure and enterprise applications. Candidate will partner with infrastructure, application, and security teams to safeguard privileged accounts, streamline operational processes, and support critical business functions. This position provides a unique opportunity to directly strengthen the organization’s security posture while working in a collaborative, cross-functional environment.

Responsibilities:

+ Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems

+ Mentors other team members and provides technical leadership

+ Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment

+ Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications

+ Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly

+ Provides release support when needed and manages engagement across audiences

+ Provides full lifecycle management of the infrastructure and application environments

+ Administer and support CyberArk Privileged Access Security Suite (Vault, CPM, PSM, PVWA)

+ Monitor CyberArk platform health, availability, and performance, ensuring alignment with operational SLAs

+ Troubleshoot and resolve credential vaulting, rotation, and integration issues

+ Partner with infrastructure and application teams to enable secure access integrations

+ Enforce compliance with internal security policies and external regulatory standards

+ Provide Tier-2/3 support for CyberArk-related incidents and service requests

+ Participate in audits, evidence gathering, and privileged access governance reporting

+ Support change management, testing, and deployment of CyberArk updates and patches

+ Create and maintain operational documentation, runbooks, and knowledge base articles

Required Qualifications:

+ 3+ years of experience in CyberArk Privileged Access Management (PAM) administration and operations

+ Strong hands-on expertise with CyberArk components (Vault, CPM, PSM, PVWA)

+ Experience managing credentials across Windows, Linux/Unix, databases, middleware, and APIs

+ Familiarity with identity and access management (IAM) principles and privileged access best practices

+ Strong troubleshooting, problem-solving, and analytical skills

+ Excellent communication and collaboration skills with cross-functional teams

+ Ability to describe highly technical information in an understandable level to any audience

Desired Qualifications:

+ CyberArk certifications (Defender, Sentry, Guardian)

+ Experience with CyberArk Secrets Manager

+ Scripting knowledge (PowerShell, Python, Bash) for automation and onboarding

+ Experience with cloud platforms (AWS, Azure, GCP) and PAM integrations

+ Familiarity with Active Directory, LDAP, and authentication mechanisms

+ Exposure to SIEM tools (Splunk, QRadar, etc.) for monitoring privileged activity

+ ITIL Foundation certification or knowledge of ITSM best practices

Skills:

+ Innovative Thinking

+ Production Support

+ Result Orientation

+ Risk Management

+ Solution Design

+ Adaptability

+ Analytical Thinking

+ Collaboration

+ Influence

+ Solution Delivery Process

+ Architecture

+ Automation

+ DevOps Practices

+ Project Management

+ Stakeholder Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) .

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.